Field Operations and Reimbursement Associate Director

Role Summary

Field Operations and Reimbursement Associate Director responsible for supporting operational excellence within US Market Access field activities, leading ARL-related initiatives, and collaborating with internal partners to support field reimbursement efforts for CGT products. Reports to the Vice President, US Market Access Field teams and works closely with the Head of Field Reimbursement.

Responsibilities

• Lead for field internal meeting support (Plan of Action meetings, launch meetings, manager meetings) to support ARL field team, including development of meeting agendas and alignment with cross-functional colleagues to focus on priorities across therapeutic areas.
• Serve as project manager for all above activities and align internal stakeholders on milestones, dates, and deliverables.
• Coordinate and update ways of working across multiple internal teams including access and trade escalations.
• Market access lead for CGT field reimbursement and access conferences, memberships, and sponsorships, including coordination of customer meetings, strategic planning, sponsorship activities, and budget support.
• Coordinate with field training to ensure effective rollout of field training resources and summarize market access field training needs for the extended team and leadership.
• Support goal setting, strategic planning, and business planning for accounts; spearhead the MBO process and coordinate field-level contests for the ARL team.
• Collaborate with HQ cross-functional and ARL teams to identify market opportunities and develop strategies and tactics across USMA customer segments.
• Contribute to development of market access field scorecards to track critical success factors, strategic imperatives, key programs, performance metrics, and KPIs.
• Leverage internal and external data, including CRM feedback, to enhance reporting, dashboards, and insights for field and HQ stakeholders.
• Coordinate field alignment structure and future re-alignments.
• Support Head of Field Reimbursement in assisting slide creation and editing for leadership and cross-functional meetings.

Qualifications

• Bachelor’s Degree
• 5 years’ relevant experience in life sciences or healthcare, including 2 years in market access/managed care or patient services; field reimbursement and/or hospital experience preferred.
• Strong project management experience
• Understanding of the pharmaceutical regulatory environment
• Outstanding oral and written communication skills
• PowerPoint and Excel knowledge and experience
• Excellent interpersonal, communication, organizational and facilitation skills
• Able to perform in a fast-paced environment, manage multiple priorities, and communicate complex information clearly
• Independent worker with troubleshooting and critical thinking skills