Field Applications Scientist (Southern California)

Role Summary

Field Applications Scientist based in Southern California to provide exceptional sales and customer support for protein analysis instrumentation, including pre- and post-sales assay development and technical support for multiple product families.

Responsibilities

• Empower scientists by training on instrument use, assay development and data analysis for Protein Simple‚Äôs instruments and software
• Provide customer assistance on detailed or complex questions regarding our Simple Western and Biologics platforms, including study planning, correlation and bridging between platforms, and data interpretation
• Present at scientific seminars to prospects and assist with pre-sales opportunities by carrying out evaluations at prospect sites
• Develop and nurture positive relationships with customers in assigned territory
• Foster increased product usage, support sales efforts through technical presentations and product demonstrations
• Accompany Sales Representatives in customer laboratories to provide technical and applications assistance
• Provide post-sales assay development and troubleshooting support for customers in-person, via phone and email
• Travel to customer sites to provide support
• Contribute customer feedback to marketing, product development and software teams
• Assist in creation and review of technical literature and training resources
• Create and maintain customer support information using our CRM (SalesForce)
• Communicate effectively with customers and team members

Qualifications

• Minimum BS/BA degree in biochemistry, bioengineering, pharmaceutical sciences, biology or a related life science field. MS/PhD and Field Applications Scientist experience is preferred
• Minimum 5 years hands-on experience with protein characterization assays is required
• Strong understanding of various protein analysis techniques including western blots and capillary electrophoresis is desired
• Substantial knowledge of current scientific literature and life science methods and applications
• Proven record working efficiently both in a team environment and independently is required; previous experience providing Field Applications/Technical support is a plus
• Ability to multi-task and prioritize is required
• Excellent time management, organizational, verbal and written communication skills
• Experience in training and teaching
• Ability to travel 50% of the time

Skills

• Technical presentation and training
• Customer relationship management
• Data interpretation and assay development
• Communication and collaboration
• Problem-solving and troubleshooting

Education

• BS/BA in biochemistry, bioengineering, pharmaceutical sciences, biology or related field; MS/PhD preferred