Family Support Educator, Lead - West
Acadia Pharmaceuticals
September 03, 2026
Remote friendly (Phoenix, AZ)
United States
Patient Advocacy
Position Summary:
Family Support Educator - Lead is a field-based role (up to 70% travel) leading and providing expert field-based leadership to a geographical team of Family Support Educators (FSEs). The Rare Disease Family Support Educator Lead supports FSEs who are the dedicated point of contact to Rett families for on-label clinical education (disease state and product education). Ensures alignment across key stakeholders.
Primary Responsibilities:
- Lead FSE team; educate on disease state, product, and ongoing therapy management
- Lead execution of strategic/tactical initiatives
- Primary escalation point for FSE issues; primary point of contact for Regional Directors, National Sales Director, AIR, MSL, and Case Management/Hub leadership
- Provide expert knowledge/insights to develop tools/resources to address educational gaps and improve disease-state and therapy-management strategies
- Demonstrate deep knowledge of disease state, product, and customer support programs (e.g., Hub, Patient Assistance Programs, ambassador speaker programs)
- Build relationships with local/regional/national advocacy groups
- Identify education messaging needs; develop approved compliant plans and lead cross-functional execution
- Collaborate with Rare Disease National Director to: train/onboard new FSEs, design/implement Patient Support Services initiatives, manage FSE team inception/evolution, develop/drive performance metrics
- Develop/mentor team; oversee hiring, performance management, promotions; ensure actions comply with policies/values
Education & Experience:
- Bachelor’s degree; ~8 years relevant experience (pharma sales/access/national accounts/specialty pharmacy/nursing); access & reimbursement expertise (MBA plus)
- Minimum 3 years recent leadership experience
- Rare disease, new product launch, advocacy, Medicaid/Medicare expertise strongly preferred
Required/Preferred Skills:
- Lead teams to organizational goals; patient-centric mindset with empathy/emotional intelligence
- Patient/caregiver education (preferred)
- Organizational/time management; market access landscape knowledge
- New product launch success; strong field-environment understanding
- HIPAA understanding; strong written/verbal/presentation skills
- Expense management; adaptable to change; fast learner
- Cross-functional/internal & external communications and collaboration
- Ability to travel up to 70%; meet third-party and vaccination requirements
Benefits:
- Eligible for discretionary bonus and equity awards; salary range $168,000–$210,000 USD
- Competitive base/bonus/equity; medical/dental/vision; employer-paid life/disability/travel/EAP; 401(k) match 1:1 up to 5%; ESPP (2-year lock-in); 15+ vacation days; 13–15 paid holidays; 10 days paid sick time; paid parental leave; tuition assistance
Family Support Educator - Lead is a field-based role (up to 70% travel) leading and providing expert field-based leadership to a geographical team of Family Support Educators (FSEs). The Rare Disease Family Support Educator Lead supports FSEs who are the dedicated point of contact to Rett families for on-label clinical education (disease state and product education). Ensures alignment across key stakeholders.
Primary Responsibilities:
- Lead FSE team; educate on disease state, product, and ongoing therapy management
- Lead execution of strategic/tactical initiatives
- Primary escalation point for FSE issues; primary point of contact for Regional Directors, National Sales Director, AIR, MSL, and Case Management/Hub leadership
- Provide expert knowledge/insights to develop tools/resources to address educational gaps and improve disease-state and therapy-management strategies
- Demonstrate deep knowledge of disease state, product, and customer support programs (e.g., Hub, Patient Assistance Programs, ambassador speaker programs)
- Build relationships with local/regional/national advocacy groups
- Identify education messaging needs; develop approved compliant plans and lead cross-functional execution
- Collaborate with Rare Disease National Director to: train/onboard new FSEs, design/implement Patient Support Services initiatives, manage FSE team inception/evolution, develop/drive performance metrics
- Develop/mentor team; oversee hiring, performance management, promotions; ensure actions comply with policies/values
Education & Experience:
- Bachelor’s degree; ~8 years relevant experience (pharma sales/access/national accounts/specialty pharmacy/nursing); access & reimbursement expertise (MBA plus)
- Minimum 3 years recent leadership experience
- Rare disease, new product launch, advocacy, Medicaid/Medicare expertise strongly preferred
Required/Preferred Skills:
- Lead teams to organizational goals; patient-centric mindset with empathy/emotional intelligence
- Patient/caregiver education (preferred)
- Organizational/time management; market access landscape knowledge
- New product launch success; strong field-environment understanding
- HIPAA understanding; strong written/verbal/presentation skills
- Expense management; adaptable to change; fast learner
- Cross-functional/internal & external communications and collaboration
- Ability to travel up to 70%; meet third-party and vaccination requirements
Benefits:
- Eligible for discretionary bonus and equity awards; salary range $168,000–$210,000 USD
- Competitive base/bonus/equity; medical/dental/vision; employer-paid life/disability/travel/EAP; 401(k) match 1:1 up to 5%; ESPP (2-year lock-in); 15+ vacation days; 13–15 paid holidays; 10 days paid sick time; paid parental leave; tuition assistance