Family Support Educator, Lead - West
Acadia Pharmaceuticals
September 03, 2026
Remote friendly (Seattle, WA)
United States
Patient Advocacy
Position Summary
The Family Support Educator - Lead provides expert field-based leadership to a geographical team of Family Support Educators (FSEs). The team serves as a dedicated point of contact to Rett families for on-label clinical education questions regarding disease state and product education, ensuring alignment across key stakeholders.
Field-based; up to 70% travel.
Primary Responsibilities
- Lead a team of FSEs to educate on disease state, product, and ongoing therapy management
- Lead execution of strategic and tactical initiatives
- Primary escalation point for FSE issues; primary point of contact for Regional Directors, National Sales Director, AIR team, MSL team, and Case Management/Hub leadership
- Provide expert knowledge and insights to internal stakeholders to address educational gaps and enhance disease state and therapy management resources for patient families/caregivers
- Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs (e.g., Hub and Patient Assistance Programs, ambassador speaker programs)
- Establish relationships with local/regional/national advocacy groups
- Identify education messaging needs and lead development of approved compliant resolution plans with a cross-functional team
- Collaborate with the Rare Disease National Director on FSE training/onboarding, patient support services initiatives, team inception/evolution, and performance metrics
- Develop and mentor team members; oversee personnel actions (hiring, performance management, promotions); ensure actions comply with company policies/values
Education & Experience
- Bachelor’s degree; target 8 years of relevant experience (Pharmaceutical Sales/Access/National Accounts/Specialty Pharmacy/Nursing, etc.), with access/reimbursement expertise; MBA a plus
- Minimum 3 years of recent leadership experience
- Rare disease, new product launch, advocacy, Medicaid/Medicare expertise strongly preferred
Required/Preferred Skills
- Patient-centric mindset; emotional intelligence and empathy
- Patient/caregiver education experience strongly preferred
- Strong organizational/time management; market access knowledge
- Demonstrated new product launch success; strong field environment knowledge
- Rare disease and advocacy experience strongly preferred
- HIPAA understanding; strong written/verbal and presentation skills
- Manage expenses within budget; adaptable to change; fast learner
- Cross-functional communication/collaboration (internally and externally)
- Travel up to 70%; meet third-party/local/state/federal vaccination requirements for in-person activities
Physical Requirements
- Regular standing/walking/sitting; occasional lifting/moving up to 20 lbs; travel independently overnight and/or work after hours as needed
Compensation & Benefits
- Salary range: $168,000–$210,000 USD
- Discretionary bonus and equity awards
- Competitive base/bonus/equity; medical/dental/vision; employer-paid life/disability/business travel/EAP; 401(k) match 1:1 up to 5%; ESPP (2-year lock-in); 15+ vacation days; 13–15 paid holidays; 10 days paid sick time; paid parental leave; tuition assistance
The Family Support Educator - Lead provides expert field-based leadership to a geographical team of Family Support Educators (FSEs). The team serves as a dedicated point of contact to Rett families for on-label clinical education questions regarding disease state and product education, ensuring alignment across key stakeholders.
Field-based; up to 70% travel.
Primary Responsibilities
- Lead a team of FSEs to educate on disease state, product, and ongoing therapy management
- Lead execution of strategic and tactical initiatives
- Primary escalation point for FSE issues; primary point of contact for Regional Directors, National Sales Director, AIR team, MSL team, and Case Management/Hub leadership
- Provide expert knowledge and insights to internal stakeholders to address educational gaps and enhance disease state and therapy management resources for patient families/caregivers
- Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs (e.g., Hub and Patient Assistance Programs, ambassador speaker programs)
- Establish relationships with local/regional/national advocacy groups
- Identify education messaging needs and lead development of approved compliant resolution plans with a cross-functional team
- Collaborate with the Rare Disease National Director on FSE training/onboarding, patient support services initiatives, team inception/evolution, and performance metrics
- Develop and mentor team members; oversee personnel actions (hiring, performance management, promotions); ensure actions comply with company policies/values
Education & Experience
- Bachelor’s degree; target 8 years of relevant experience (Pharmaceutical Sales/Access/National Accounts/Specialty Pharmacy/Nursing, etc.), with access/reimbursement expertise; MBA a plus
- Minimum 3 years of recent leadership experience
- Rare disease, new product launch, advocacy, Medicaid/Medicare expertise strongly preferred
Required/Preferred Skills
- Patient-centric mindset; emotional intelligence and empathy
- Patient/caregiver education experience strongly preferred
- Strong organizational/time management; market access knowledge
- Demonstrated new product launch success; strong field environment knowledge
- Rare disease and advocacy experience strongly preferred
- HIPAA understanding; strong written/verbal and presentation skills
- Manage expenses within budget; adaptable to change; fast learner
- Cross-functional communication/collaboration (internally and externally)
- Travel up to 70%; meet third-party/local/state/federal vaccination requirements for in-person activities
Physical Requirements
- Regular standing/walking/sitting; occasional lifting/moving up to 20 lbs; travel independently overnight and/or work after hours as needed
Compensation & Benefits
- Salary range: $168,000–$210,000 USD
- Discretionary bonus and equity awards
- Competitive base/bonus/equity; medical/dental/vision; employer-paid life/disability/business travel/EAP; 401(k) match 1:1 up to 5%; ESPP (2-year lock-in); 15+ vacation days; 13–15 paid holidays; 10 days paid sick time; paid parental leave; tuition assistance