Executive Technology Support Specialist - Executive Technology Support Services (ETSS)
Takeda
August 19, 2026
On-site
Cambridge, MA
$89,900 - $141,240 USD yearly
IT
Executive Technology Support Specialist (ETSS) — Cambridge, MA
Role responsibilities:
- Deliver exceptional white-glove technology support to executives, executive assistants, the CEO Office, and the Board of Directors Office.
- Proactively identify, prevent, and resolve technology issues before they impact executive productivity.
- Support executive meetings, Board meetings, leadership events, investor activities, and other high-profile engagements.
- Provide personalized technology consultation, coaching, and upskilling based on executive preferences.
- Drive adoption of productivity tools, collaboration solutions, AI technologies, and secure ways of working.
- Partner with enterprise technology teams to ensure rapid issue resolution and continuous service improvement.
- Maintain confidentiality, discretion, professionalism, responsiveness, and customer experience.
Qualifications / required skills:
- Experience supporting executive leadership or similarly high-touch customer environments.
- Exceptional customer service, relationship management, and strong troubleshooting/problem-solving.
- Sound judgment; ability to manage highly confidential information.
- Strong verbal and written communication with executive presence.
- Demonstrated trust-building with senior leaders/executive support organizations.
- Commitment to innovation, continuous improvement, operational excellence, and customer satisfaction.
- Willingness to work full-time onsite (Mon–Fri) and travel as needed; remote only in rare pre-approved emergencies.
Benefits (explicit): 401(k) with company match; tuition reimbursement (including matched charitable contributions); health & wellness programs; generous time off; community outreach programs.
Application instructions: Click “Apply” to begin the employment application process.
Role responsibilities:
- Deliver exceptional white-glove technology support to executives, executive assistants, the CEO Office, and the Board of Directors Office.
- Proactively identify, prevent, and resolve technology issues before they impact executive productivity.
- Support executive meetings, Board meetings, leadership events, investor activities, and other high-profile engagements.
- Provide personalized technology consultation, coaching, and upskilling based on executive preferences.
- Drive adoption of productivity tools, collaboration solutions, AI technologies, and secure ways of working.
- Partner with enterprise technology teams to ensure rapid issue resolution and continuous service improvement.
- Maintain confidentiality, discretion, professionalism, responsiveness, and customer experience.
Qualifications / required skills:
- Experience supporting executive leadership or similarly high-touch customer environments.
- Exceptional customer service, relationship management, and strong troubleshooting/problem-solving.
- Sound judgment; ability to manage highly confidential information.
- Strong verbal and written communication with executive presence.
- Demonstrated trust-building with senior leaders/executive support organizations.
- Commitment to innovation, continuous improvement, operational excellence, and customer satisfaction.
- Willingness to work full-time onsite (Mon–Fri) and travel as needed; remote only in rare pre-approved emergencies.
Benefits (explicit): 401(k) with company match; tuition reimbursement (including matched charitable contributions); health & wellness programs; generous time off; community outreach programs.
Application instructions: Click “Apply” to begin the employment application process.