Executive IT Support Partner
Elanco
August 22, 2026
On-site
Indianapolis, IN
IT
Your Role: Executive IT Support Partner
Responsibilities:
- Deliver premium “white-glove” IT support for the CEO, Executive Committee, Executive Assistants, and other senior stakeholders.
- Plan and support quarterly Board of Directors meetings (3–4 offsites/year), including travel and preparation/transport of backup equipment.
- Execute IT for high-profile events (Executive Leadership Meetings, Global Town Halls, investor meetings), including video setup and live streaming support.
- Provide proactive, personalized support for executive laptops, mobile devices, collaboration technologies, conferencing systems, and peripherals.
- Build trusted relationships with executives and executive assistants.
- Serve as IT Site Owner for Elanco Global Headquarters.
- Ensure conference rooms/executive spaces/collaboration areas/training facilities are fully operational.
- Provide basic support for social media initiatives (e.g., video/digital media as needed).
- Partner with Global IT teams to align local services to enterprise standards.
- Manage third-party vendors, ensure service levels, and oversee local IT procurement.
- Develop/monitor KPIs for service delivery, customer satisfaction, and response times.
Minimum Qualifications:
- Bachelor’s in CS/IT or related, or equivalent experience.
- 7+ years enterprise IT support; 5+ years directly providing white-glove support to C-level executives and executive assistants.
- Experience leading IT for high-stakes corporate events (board/shareholder/all-hands).
- Strong experience with Windows 10/11, Microsoft 365, Microsoft Teams/Teams Rooms, Lenovo laptops, macOS, iPhone/iPad, enterprise printing, basic networking/AV.
- ServiceNow (or similar ITSM); manage IT vendors/procurement.
- Strong troubleshooting, analytical problem-solving, and exceptional communication.
- Willingness for frequent after-hours/on-call support.
Preferred Qualifications:
- ITIL Foundation; CompTIA A+/Network+/Security+ (or equivalent); BRM; Customer Success/Executive Technology Support experience.
Benefits (highlights): Multiple relocation packages; two weeklong shutdowns (mid-summer/year-end) in addition to PTO; 8-week parental leave; 9 ERGs; annual bonus; flexible work arrangements; up to 6% 401(k) match.
Application instructions:
If you don’t meet every requirement, you’re still encouraged to apply.
Location/Work setup (from posting): Elanco Global Headquarters, Indianapolis, IN; primarily on-site; up to 15% travel; U.S. work authorization required (no anticipated visa sponsorship).
Responsibilities:
- Deliver premium “white-glove” IT support for the CEO, Executive Committee, Executive Assistants, and other senior stakeholders.
- Plan and support quarterly Board of Directors meetings (3–4 offsites/year), including travel and preparation/transport of backup equipment.
- Execute IT for high-profile events (Executive Leadership Meetings, Global Town Halls, investor meetings), including video setup and live streaming support.
- Provide proactive, personalized support for executive laptops, mobile devices, collaboration technologies, conferencing systems, and peripherals.
- Build trusted relationships with executives and executive assistants.
- Serve as IT Site Owner for Elanco Global Headquarters.
- Ensure conference rooms/executive spaces/collaboration areas/training facilities are fully operational.
- Provide basic support for social media initiatives (e.g., video/digital media as needed).
- Partner with Global IT teams to align local services to enterprise standards.
- Manage third-party vendors, ensure service levels, and oversee local IT procurement.
- Develop/monitor KPIs for service delivery, customer satisfaction, and response times.
Minimum Qualifications:
- Bachelor’s in CS/IT or related, or equivalent experience.
- 7+ years enterprise IT support; 5+ years directly providing white-glove support to C-level executives and executive assistants.
- Experience leading IT for high-stakes corporate events (board/shareholder/all-hands).
- Strong experience with Windows 10/11, Microsoft 365, Microsoft Teams/Teams Rooms, Lenovo laptops, macOS, iPhone/iPad, enterprise printing, basic networking/AV.
- ServiceNow (or similar ITSM); manage IT vendors/procurement.
- Strong troubleshooting, analytical problem-solving, and exceptional communication.
- Willingness for frequent after-hours/on-call support.
Preferred Qualifications:
- ITIL Foundation; CompTIA A+/Network+/Security+ (or equivalent); BRM; Customer Success/Executive Technology Support experience.
Benefits (highlights): Multiple relocation packages; two weeklong shutdowns (mid-summer/year-end) in addition to PTO; 8-week parental leave; 9 ERGs; annual bonus; flexible work arrangements; up to 6% 401(k) match.
Application instructions:
If you don’t meet every requirement, you’re still encouraged to apply.
Location/Work setup (from posting): Elanco Global Headquarters, Indianapolis, IN; primarily on-site; up to 15% travel; U.S. work authorization required (no anticipated visa sponsorship).