Executive Director, US Direct-To-Patient Lead, Obesity & Related Conditions

Key activities and accountabilities:
- Patient Experience and Journey Design
- Define and own the end-to-end patient journey across intake, evaluation, prescribing, fulfillment, and refill
- Set the experience strategy and decision framework across cash pay and reimbursed pathways within a unified intake model
- Establish standards to reduce friction and ensure a simple, transparent, consumer-grade experience at scale
- DTP Operating Model & System Architecture
- Define the DTP operating model, including core workflows, routing logic, and business rules across channels
- Set system architecture direction to ensure integration across telehealth, fulfillment, billing, and patient support programs
- Ensure the model scales across launch, future indications, and evolving access pathways
- Data Strategy & Performance Governance
- Define the data strategy, including key data capture, ownership, and use across the patient journey
- Partner with CD&A to establish performance frameworks and dashboards to track conversion, adherence, and channel effectiveness
- Drive continuous optimization through data, testing, and clear performance accountability
- Partner Strategy & Ecosystem Leadership
- Define the partner ecosystem strategy across telehealth, fulfillment, and platform vendors
- Lead selection, governance, and performance management of partners, including SLAs and data-sharing standards
- Oversee integration, testing, and readiness to ensure operational stability at launch
- Cross-Functional & Enterprise Leadership
- Lead cross-functional alignment across Marketing, Value & Access, Medical, Regulatory, Legal, Tax, and Operations
- Set governance and decision frameworks for the DTP model, including payment models and seamless routing across access pathways
- Build and lead a high-performing organization, setting direction across strategy, operations, and partner integration

Basic Qualifications:
- Doctorate degree + 6 years of commercial, digital health, operations, or marketing experience OR
- Master’s degree + 10 years of commercial, digital health, operations, or marketing experience OR
- Bachelor’s degree + 12 years of commercial, digital health, operations, or marketing experience
- Plus 6 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing resource allocation

Preferred Qualifications:
- Experience building new commercial channels in digital health, pharma commercialization, telehealth, or consumer health
- Experience standing up end-to-end direct-to-consumer/direct-to-patient models (intake, telehealth integration, fulfillment, payment workflows, refills)
- Success selecting, negotiating, and integrating external partners at scale (fulfillment, telehealth, pharmacy, platform vendors)
- Deep understanding of cash pay economics, pricing transparency, and Gross-to-Net implications
- Experience operating in highly regulated environments with collaboration across Legal, Regulatory, Government Pricing, and Compliance
- Experience launching complex, multi-stakeholder operating models under compressed timelines with Go/No-Go frameworks
- Technical fluency translating business requirements into system architecture, API integrations, data dashboards, and performance metrics
- Experience leading cross-functional build teams across commercial, operations, technology, and patient services
- Data-driven mindset with ownership of conversion, retention, SLA performance, and customer LTV metrics
- Comfortable operating under ambiguity and competitive pressure; decisive trade-offs in high-visibility launch environments

Benefits (as stated):
- Comprehensive employee benefits package (retirement/savings with company contributions, medical/dental/vision, life/disability, flexible spending)
- Discretionary annual bonus (or sales-based incentive for field sales roles)
- Stock-based long-term incentives
- Time-off plans and bi-annual company-wide shutdowns
- Flexible work models where possible

Application instructions (as stated):
- Amgen does not have an application deadline for this position and will continue accepting applications until a sufficient number are received or a candidate is selected. Sponsorship is not guaranteed.