ED, Workforce & User Experience
Novartis
August 24, 2026
On-site
East Hanover, NJ
IT
Key Responsibilities:
- Define and scale future-work design methodologies across enterprise transformation initiatives.
- Lead end-to-end experience design spanning workflows, services, technology, and associate interactions.
- Embed responsible AI, governance, and human accountability in future-state designs.
- Direct research, service blueprinting, journey mapping, prototyping, and usability validation.
- Translate future-work concepts into workforce, skills, capacity, and organizational implications.
- Partner across functions to align workforce strategies with adoption and implementation plans.
- Establish design governance frameworks, quality standards, and validation criteria from discovery through deployment.
- Champion accessibility, privacy, compliance, and responsible design across transformation programs.
- Develop and mentor design leaders, UX professionals, and external design partners.
- Build reusable design assets, frameworks, and systems to improve scalability, adoption, and user outcomes.
Essential Requirements:
- Bachelor’s degree in a related field required; advanced degree preferred.
- 12+ years’ experience in service design, experience design, UX, human-centered design, workforce transformation, organization design, digital product design, or enterprise transformation.
- Experience redesigning complex workflows/experiences using user research, journey mapping, service blueprints, workflow prototyping, usability validation, and translation into workforce/organizational implications.
- Ability to integrate associate, customer/patient, business process, data, technology, and human/AI interaction perspectives into scalable future-work designs.
- Experience building/leading teams and managing external partners.
- Executive-level communication and facilitation; influence without authority; use research/evidence to challenge assumptions and guide senior stakeholders through ambiguous transformation decisions.
Compensation & Benefits (as stated):
- Salary range: $204,400–$379,600 per year.
- Performance-based cash incentive; eligibility for annual equity awards (depending on level).
- US-based comprehensive benefits package (health, life, disability, 401(k) match) and time off (vacation, personal days, holidays, other leaves).
- Define and scale future-work design methodologies across enterprise transformation initiatives.
- Lead end-to-end experience design spanning workflows, services, technology, and associate interactions.
- Embed responsible AI, governance, and human accountability in future-state designs.
- Direct research, service blueprinting, journey mapping, prototyping, and usability validation.
- Translate future-work concepts into workforce, skills, capacity, and organizational implications.
- Partner across functions to align workforce strategies with adoption and implementation plans.
- Establish design governance frameworks, quality standards, and validation criteria from discovery through deployment.
- Champion accessibility, privacy, compliance, and responsible design across transformation programs.
- Develop and mentor design leaders, UX professionals, and external design partners.
- Build reusable design assets, frameworks, and systems to improve scalability, adoption, and user outcomes.
Essential Requirements:
- Bachelor’s degree in a related field required; advanced degree preferred.
- 12+ years’ experience in service design, experience design, UX, human-centered design, workforce transformation, organization design, digital product design, or enterprise transformation.
- Experience redesigning complex workflows/experiences using user research, journey mapping, service blueprints, workflow prototyping, usability validation, and translation into workforce/organizational implications.
- Ability to integrate associate, customer/patient, business process, data, technology, and human/AI interaction perspectives into scalable future-work designs.
- Experience building/leading teams and managing external partners.
- Executive-level communication and facilitation; influence without authority; use research/evidence to challenge assumptions and guide senior stakeholders through ambiguous transformation decisions.
Compensation & Benefits (as stated):
- Salary range: $204,400–$379,600 per year.
- Performance-based cash incentive; eligibility for annual equity awards (depending on level).
- US-based comprehensive benefits package (health, life, disability, 401(k) match) and time off (vacation, personal days, holidays, other leaves).