Role Summary
Donor Center Technician 1 performs pre-donation medical screening and donor suitability assessments at a Grifols plasma center. The role involves interacting with donors, collecting and safeguarding screening information, and assisting with donor setup while maintaining confidentiality. The position requires strong customer service, the ability to handle multiple tasks in a dynamic environment, and compliance with safety and regulatory requirements. Location: Milwaukee, Wisconsin.
Responsibilities
- Conducts pre-donation medical screening.
- Assesses donor suitability and engages in set-up.
- Interacts with donors and responds to customer needs.
- Provides appropriate feedback to ineligible donor candidates.
- Ensures all donor screening information is complete and confidential.
Qualifications
- Superior customer service standards.
- Ability to work a flexible schedule.
- An interest in making a difference in the world.
- Obtains required state licensures or certifications where applicable.
Skills
- Customer service orientation and effective communication.
- Ability to handle multiple tasks in a dynamic environment.
- Adaptability and responsiveness to donor needs.
Education
- High School diploma or GED.
Additional Requirements
- Work is performed in a plasma center with exposure to biological fluids and potential exposure to infectious organisms.
- Exposure to electrical office and laboratory equipment; use of personal protective equipment (gloves, eyewear, protective garments, cold gear).
- Physical demands include sitting or standing for the entire shift, occasional bending/twisting, frequent hand and finger movements, fine motor coordination, and occasional squatting or kneeling.
- Light lifting of 15 lbs with a maximum lift of 50 lbs.
- Hearing acuity is essential; color perception and near/far vision (correctable to 20/30 and 20/100 respectively).
- Ability to comprehend and follow instructions and to listen and understand information presented orally or in writing.
- Ability to perform a wide range of tasks in changing conditions and to relate sensitive information to diverse groups.