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Role Summary
Donor Center Technician role in a plasma center focusing on pre-donation medical screening, donor suitability assessment, and donor setup, with emphasis on responsive customer service and donor confidentiality. Requires flexibility, attention to detail, and adherence to safety and regulatory requirements. Location: Merrillville, IN.
Responsibilities
- Conducts pre-donation medical screening.
- Interaction and responsiveness to customer needs.
- Assesses donor suitability and engages in set-up.
- Provides appropriate feedback to ineligible donor candidates.
- Ensures all donor screening information is complete.
- Ensures donor confidentiality.
Qualifications
- Superior customer service standards
- Ability to work a flexible schedule
- An interest in making a difference in the world
- Obtains required state licensures or certifications where applicable
Education
- High School diploma or GED
Skills
- Customer service and communication
- Multitasking and adaptability
- Attention to donor screening information and confidentiality
Additional Requirements
- Work is performed in a plasma center with exposure to biological fluids and potential exposure to infectious organisms
- Exposure to electrical office and laboratory equipment
- Exposure to extreme cold (below 32 degrees F) while working in the plasma freezer
- Personal protective equipment required (protective eyewear, garments, gloves, cold gear)
- Work is performed sitting or standing for the entire shift, with bending and twisting of neck and waist for 1–2 hours per day
- Frequent hand movement and ability to grasp and manipulate objects; frequent foot movement; may infrequently squat or crouch
- Light lifting of 15 lbs, with a maximum lift of 50 lbs
- May reach below shoulder height
- Hearing acuity essential; color perception/discrimination; near vision and far vision that is correctable
- Ability to comprehend and follow instructions and to listen to and understand information presented through spoken words and sentences
- Performs a wide range of complex tasks as dictated by variable demands and changing conditions