Donor Center Application User Support Analyst

Role Summary

Oversees support and guidance to application users experiencing issues related to business configuration. Resolves data or process variances per procedure. Coordinates with manufacturers for data/record updates. Maintains the process for managing user requests. This is a remote-based position for candidates living on the central and east coast.

Responsibilities

• Support requests to resolve BECS / Application data incidents and functional questions
• Adhere to data incident resolution procedures
• Provide support to configuration team to implement changes
• Maintain and track work request and established turnaround time
• Resolve requests and/or coordinate solution with internal or third parties
• Continue to build and develop an administrative working knowledge of application function and configuration capability
• Assemble necessary updates and reports and provide to supervisor
• Flexibility with work schedule and able to work periodic late nights or be on call weekends if necessary
• Respond to support requests, deliver on change requests, liaison with internal teams and vendors to complete tasks and support/implement change
• Perform other job-related duties as assigned

Qualifications

• Bachelor’s degree preferred or equivalent experience
• Minimum of 5 years’ experience

Skills

• Strong knowledge base capable of providing solutions for multiple apps or equipment, working knowledge of plasma collection applications, good understanding of quality systems.