Director, Self Service AI & Adoption Lead
Novartis
August 24, 2026
On-site
East Hanover, NJ
IT
Key Responsibilities:
- Define the adoption strategy for approved self-service AI environments, products, copilots, workflows, and role-based use cases across US Commercial.
- Translate AI capabilities into practical workflow adoption paths, usage guidance, sandbox experiences, office hours, champions activation, and reinforcement routines.
- Partner with DDIT, Legal, ERC, P& O, and Responsible AI to ensure adoption is safe, compliant, scalable, and aligned with enterprise architecture and guardrails.
- Create intake and feedback loops for user needs, friction points, use-case demand, enhancements, and adoption blockers.
- Measure usage, readiness, confidence, productivity, business impact, and sustained behavior change rather than training completions alone.
- Lead adoption team resources and establish shared playbooks for scalable decentralized execution.
Essential Requirements:
- Bachelor’s degree in business, organizational development, learning, healthcare, digital, or related field.
- 10+ years’ experience in product adoption, change management, capability building, transformation, commercial operations, P&O AI, or technology enablement.
- Proven experience in digital/AI adoption with Microsoft Copilot, Copilot Studio, Power Platform, no-code/low-code automation, AI assistants, or commercial workflow tools.
- Demonstrated experience driving adoption of enterprise tools, digital products, AI workflows, or new ways of working at scale.
- Strong understanding of AI-enabled workflows, human-centered adoption, change management, stakeholder influence, adoption metrics, and safe-use guardrails.
Desirable Requirements:
- Pharma/healthcare commercial experience and familiarity with compliance, privacy, and responsible AI considerations.
- Advanced degree (MBA, MS, or equivalent).
Additional Role Details:
- Location: East Hanover, NJ (not remote).
- Travel: up to 20% (domestic and/or international).
- Define the adoption strategy for approved self-service AI environments, products, copilots, workflows, and role-based use cases across US Commercial.
- Translate AI capabilities into practical workflow adoption paths, usage guidance, sandbox experiences, office hours, champions activation, and reinforcement routines.
- Partner with DDIT, Legal, ERC, P& O, and Responsible AI to ensure adoption is safe, compliant, scalable, and aligned with enterprise architecture and guardrails.
- Create intake and feedback loops for user needs, friction points, use-case demand, enhancements, and adoption blockers.
- Measure usage, readiness, confidence, productivity, business impact, and sustained behavior change rather than training completions alone.
- Lead adoption team resources and establish shared playbooks for scalable decentralized execution.
Essential Requirements:
- Bachelor’s degree in business, organizational development, learning, healthcare, digital, or related field.
- 10+ years’ experience in product adoption, change management, capability building, transformation, commercial operations, P&O AI, or technology enablement.
- Proven experience in digital/AI adoption with Microsoft Copilot, Copilot Studio, Power Platform, no-code/low-code automation, AI assistants, or commercial workflow tools.
- Demonstrated experience driving adoption of enterprise tools, digital products, AI workflows, or new ways of working at scale.
- Strong understanding of AI-enabled workflows, human-centered adoption, change management, stakeholder influence, adoption metrics, and safe-use guardrails.
Desirable Requirements:
- Pharma/healthcare commercial experience and familiarity with compliance, privacy, and responsible AI considerations.
- Advanced degree (MBA, MS, or equivalent).
Additional Role Details:
- Location: East Hanover, NJ (not remote).
- Travel: up to 20% (domestic and/or international).