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Director, Patient Support Strategy Lead, US Oncology, Marketing

Merck
August 24, 2026
Full-time
Remote friendly (North Wales, PA)
Worldwide
Patient Advocacy
Role: Lead the development and execution of patient experience and support strategies for Intismeran Autogene, an individualized oncology mRNA-based neoantigen therapy. Responsibilities: define the end-to-end patient journey, establish support and navigator operating models, optimize care coordination, and lead a high-performing team managing patient programs, reimbursement, and engagement initiatives. Collaborate cross-functionally across marketing, market access, therapy operations, data analytics, and legal to deliver integrated patient support. Establish metrics, monitor performance, and implement continuous improvements to enhance patient outcomes and experience. Qualifications: Bachelor's degree required; MBA preferred. Minimum 8 years of experience in pharmaceutical, biotech, or healthcare commercial functions, with proven success in patient support, access, and navigation programs. Experience in oncology, advanced therapies, or complex treatment modalities, along with leadership in building and managing teams and vendor relationships. Skills: strategic planning, stakeholder management, data-driven decision-making, and healthcare ecosystem knowledge. Location: hybrid/remote within the US; travel as needed.