Director, Patient Services

Role: Director of Patient Services leading strategy and execution of patient access and support programs to improve therapy initiation, adherence, and patient experience. Responsibilities: design and optimize programs to reduce time to therapy, minimize abandonment, and enhance provider/patient satisfaction; track key metrics like time to fill and approval rates; manage vendor performance and ensure alignment with payer and channel strategies; monitor regulatory and payer environment to proactively address access barriers; collaborate with sales, marketing, legal, and compliance teams; provide insights to leadership. Requirements: Bachelor's degree; 10+ years in pharmaceutical patient access/services with proven impact on patient conversion; expertise in specialty pharmacy, reimbursement, and affordability programs; strong leadership, vendor management, and analytical skills; experience in launch environments and navigating complex access pathways. Preferred: advanced degrees (MBA, PharmD, MPH); experience with commercial-stage biologics or specialty therapies; knowledge of HIPAA, CMS, and industry regulations. High-Value: focus on specialty or biologic products, patient access optimization, vendor oversight, and cross-functional collaboration. Work setup: travel approximately 15-20%; location not specified but likely hybrid based on travel requirement.