Director, Patient Services
Aquestive Therapeutics
August 22, 2026
Remote friendly (Warren, NJ)
United States
Patient Advocacy
Responsibilities:
- Lead cross-functional alignment to improve therapy initiation, speed to fill, and adherence.
- Design and optimize patient support and affordability programs to improve speed to therapy start, reduce abandonment, and increase conversion from prescription to fill.
- Define and track key patient journey metrics (e.g., time to fill, abandonment, approval rates) and use insights to remove access barriers.
- Own patient services budget and ensure investments improve patient conversion and experience.
- Monitor and drive KPI performance, holding vendors accountable for continuous improvement.
- Monitor payer trends, policy changes, competitive patient support trends, and innovative programs to proactively adjust strategy.
- Partner with Trade and Contracting to align patient programs, channel strategy, and payer access.
- Own vendor strategy and performance for hub and affordability partners.
- Escalation point for field teams; identify root causes of access barriers and implement solutions.
- Translate patient access programs into field execution with Sales and Marketing.
- Ensure activities meet applicable laws and industry standards through Legal, Regulatory, and Compliance.
- Provide actionable insights to senior leadership on KPIs, outcomes, and recommended actions.
Qualifications:
- Bachelor’s degree required; MBA/PharmD/MPH strongly preferred.
- 10+ years progressive experience in pharmaceutical patient access and services.
- Proven experience leading patient services at launch; impact on patient conversion and therapy initiation.
- Success designing, implementing, and optimizing patient support programs in commercial-stage settings.
- Expertise in specialty pharmacy models and reimbursement/affordability programs; navigate complex access pathways.
- Leadership and vendor management skills; influence cross-functional stakeholders.
- Strong analytical mindset; translate data into actions.
- Ability to identify and resolve real-world access barriers in fast-paced environments.
- Knowledge of HIPAA, OIG guidance, and CMS regulations.
- Travel ~15–20%; home office with expectation to be in office 3x/week.
Application instructions:
- Final candidate must complete a drug test and background check prior to employment commencing.
- Lead cross-functional alignment to improve therapy initiation, speed to fill, and adherence.
- Design and optimize patient support and affordability programs to improve speed to therapy start, reduce abandonment, and increase conversion from prescription to fill.
- Define and track key patient journey metrics (e.g., time to fill, abandonment, approval rates) and use insights to remove access barriers.
- Own patient services budget and ensure investments improve patient conversion and experience.
- Monitor and drive KPI performance, holding vendors accountable for continuous improvement.
- Monitor payer trends, policy changes, competitive patient support trends, and innovative programs to proactively adjust strategy.
- Partner with Trade and Contracting to align patient programs, channel strategy, and payer access.
- Own vendor strategy and performance for hub and affordability partners.
- Escalation point for field teams; identify root causes of access barriers and implement solutions.
- Translate patient access programs into field execution with Sales and Marketing.
- Ensure activities meet applicable laws and industry standards through Legal, Regulatory, and Compliance.
- Provide actionable insights to senior leadership on KPIs, outcomes, and recommended actions.
Qualifications:
- Bachelor’s degree required; MBA/PharmD/MPH strongly preferred.
- 10+ years progressive experience in pharmaceutical patient access and services.
- Proven experience leading patient services at launch; impact on patient conversion and therapy initiation.
- Success designing, implementing, and optimizing patient support programs in commercial-stage settings.
- Expertise in specialty pharmacy models and reimbursement/affordability programs; navigate complex access pathways.
- Leadership and vendor management skills; influence cross-functional stakeholders.
- Strong analytical mindset; translate data into actions.
- Ability to identify and resolve real-world access barriers in fast-paced environments.
- Knowledge of HIPAA, OIG guidance, and CMS regulations.
- Travel ~15–20%; home office with expectation to be in office 3x/week.
Application instructions:
- Final candidate must complete a drug test and background check prior to employment commencing.