Director, Patient Navigation

Role Summary

Director of Patient Navigation responsible for leading the national Afrezza Patient Navigator Team, overseeing onboarding, reimbursement navigation, and long-term adherence to eliminate patient access barriers.

Responsibilities

• Strategic Leadership: Define and execute the strategic vision for the Afrezza Patient Navigator program, aligning with company goals and evolving market dynamics.
• Program Oversight: Lead operational excellence, ensuring accountability to business, patient, and brand outcomes.
• Team Development: Recruit, mentor, and retain a high-performing national team of Managers and Patient Navigators.
• Cross-Functional Collaboration: Partner with Sales, Marketing, Medical Affairs, Compliance, and external vendor partners to deliver seamless patient and provider experiences.
• Access & Reimbursement Support: Drive the development of compliant tools and resources that support benefit verification, prior authorization, appeals, and specialty pharmacy coordination.
• Onboarding & Training: Oversee the design and implementation of patient onboarding and training protocols to ensure a smooth transition to Afrezza therapy.
• Quality & Compliance: Maintain rigorous operational standards, ensuring adherence to quality monitoring, compliance, and data integrity requirements.
• Adherence Optimization: Develop and enhance programs that foster patient engagement and long-term therapy adherence.
• Subject Matter Expertise: Serve as a trusted expert on payer landscapes, including Medicare, Medicaid, and commercial insurance, as well as patient assistance programs.
• Stakeholder Engagement: Build strong relationships with endocrinology offices, diabetes educators, and healthcare teams to drive awareness and support.
• Business Performance: Monitor and report on program performance, delivering actionable insights and updates to executive leadership.

Qualifications

• Bachelor‚Äôs degree required; advanced degree (MBA, MPH, RN, PharmD, or related) preferred.
• Business acumen
• 10+ years of experience in patient support services, reimbursement, or market access within pharma/biotech.
• Demonstrated success leading national patient navigation or field support programs.
• Strong understanding of diabetes care and familiarity with inhaled insulin therapies a plus.
• In-depth knowledge of payer systems, including Medicare, Medicaid, and commercial insurance.
• Exceptional leadership, communication, and cross-functional collaboration skills.
• Strategic thinker with strong analytical and presentation abilities.
• Willingness to travel up to 50%.

Skills

• Strategic planning and program leadership
• Reimbursement and payer landscape expertise
• Team building and people management
• Cross-functional collaboration
• Data analysis and performance reporting

Education

• Bachelor‚Äôs degree required; advanced degree preferred (MBA, MPH, RN, PharmD, or related).