Director, Patient Access & Experience Field Team (Remote)
Denali Therapeutics
August 08, 2026
Remote friendly (South San Francisco, CA)
United States
Patient Advocacy
Director, Field Patient Access & Experience
Key Responsibilities
- Lead, develop, and coach a high-performing team of Patient Access & Experience field members and reimbursement specialists.
- Foster a culture of patient-centricity, accountability, collaboration, and service excellence.
- Support workforce planning, territory alignment, resource deployment, and workload management.
- Build and evolve Patient Access & Experience capabilities to support current needs and future growth.
- Own delivery of the Patient Access & Experience model across patient-facing support resources.
- Serve as a visible field leader; partner to support patients, families, providers, and complex escalations.
- Establish standards and best practices for field-based patient access support.
- Develop field engagement approaches, tools, and resources with cross-functional stakeholders.
- Monitor experience trends and improve service quality, consistency, and engagement.
- Partner with Market Access, Sales, Marketing, Medical Affairs, Patient Advocacy, Legal, Compliance, and Commercial Operations.
- Represent field execution and patient experience perspectives in planning and governance.
- Support commercialization planning through field execution strategy and capability development.
Qualifications
- BS/BA required; advanced degree preferred.
- 8+ years of experience in pharmaceutical/biotech patient support/access, field education, reimbursement, specialty pharmacy, patient/customer experience, or related functions.
- 5+ years leadership experience managing field-based, patient-facing, or patient support teams.
- Experience in rare disease, pediatrics, and complex therapies preferred.
- Proven experience building, leading, and developing high-performing teams.
- Demonstrated experience supporting patient access, reimbursement, patient services, and/or specialty pharmacy.
- Product launch experience and specialty/rare/complex therapy support preferred.
Skills/Abilities
- Strong leadership, coaching, and talent development.
- Deep understanding of patient support programs and patient experience.
- Strong knowledge of U.S. payer systems (Commercial, Medicaid, Medicare Part B & D) and medical vs. pharmacy benefit design.
- Ability to navigate patient access challenges via internal/external collaboration.
- Strong communication, stakeholder management, and collaboration.
- Ability to balance strategic leadership with hands-on execution.
- Travel 25–30%.
Compensation/Benefits
- Salary range: $204,000 to $265,000; includes a competitive total rewards package (401k, healthcare coverage, ESPP, and other benefits).
Application
- Learn more at https://www.denalitherapeutics.com/careers
Key Responsibilities
- Lead, develop, and coach a high-performing team of Patient Access & Experience field members and reimbursement specialists.
- Foster a culture of patient-centricity, accountability, collaboration, and service excellence.
- Support workforce planning, territory alignment, resource deployment, and workload management.
- Build and evolve Patient Access & Experience capabilities to support current needs and future growth.
- Own delivery of the Patient Access & Experience model across patient-facing support resources.
- Serve as a visible field leader; partner to support patients, families, providers, and complex escalations.
- Establish standards and best practices for field-based patient access support.
- Develop field engagement approaches, tools, and resources with cross-functional stakeholders.
- Monitor experience trends and improve service quality, consistency, and engagement.
- Partner with Market Access, Sales, Marketing, Medical Affairs, Patient Advocacy, Legal, Compliance, and Commercial Operations.
- Represent field execution and patient experience perspectives in planning and governance.
- Support commercialization planning through field execution strategy and capability development.
Qualifications
- BS/BA required; advanced degree preferred.
- 8+ years of experience in pharmaceutical/biotech patient support/access, field education, reimbursement, specialty pharmacy, patient/customer experience, or related functions.
- 5+ years leadership experience managing field-based, patient-facing, or patient support teams.
- Experience in rare disease, pediatrics, and complex therapies preferred.
- Proven experience building, leading, and developing high-performing teams.
- Demonstrated experience supporting patient access, reimbursement, patient services, and/or specialty pharmacy.
- Product launch experience and specialty/rare/complex therapy support preferred.
Skills/Abilities
- Strong leadership, coaching, and talent development.
- Deep understanding of patient support programs and patient experience.
- Strong knowledge of U.S. payer systems (Commercial, Medicaid, Medicare Part B & D) and medical vs. pharmacy benefit design.
- Ability to navigate patient access challenges via internal/external collaboration.
- Strong communication, stakeholder management, and collaboration.
- Ability to balance strategic leadership with hands-on execution.
- Travel 25–30%.
Compensation/Benefits
- Salary range: $204,000 to $265,000; includes a competitive total rewards package (401k, healthcare coverage, ESPP, and other benefits).
Application
- Learn more at https://www.denalitherapeutics.com/careers