Director of Rare Disease PSS Strategic Operations

Role Summary

Director of Rare Disease PSS Strategic Operations. Location: Morristown, NJ Cambridge, MA. Lead strategic operational efforts for the Rare Disease Patient Support Services (PSS) Department, driving GTM implementation, cross-functional collaboration, and scalable processes to improve patient outcomes.

Responsibilities

• Lead operational implementation of the Rare Disease PSS Department's GTM strategy, ensuring alignment with organizational priorities and business objectives
• Identify and execute opportunities for operational innovation, efficiency gains, and process optimization
• Drive operational excellence by implementing best practices, continuous improvement methodologies, and scalable processes with clear milestones and success metrics
• Lead complex, cross-functional projects with competing priorities, managing resources, timelines, and deliverables across multiple workstreams
• Develop and track KPIs and SLAs to measure operational effectiveness, efficiency, and business impact
• Identify and escalate operational risks, challenges, and barriers, proposing mitigation strategies and solutions

Stakeholder Management & Collaboration

• Build and maintain strong relationships with internal stakeholders across Commercial, Medical Affairs, Market Access, Legal, Compliance, and other key functions
• Partner with external stakeholders including healthcare providers, patient advocacy organizations, specialty pharmacies, and payers to compliantly enhance patient support services

Leadership Support & Strategic Planning

• Provide strategic operational support to the Rare Disease PSS Leadership Team, including data analysis, insights, and recommendations
• Develop executive-level reporting and dashboards that highlight operational performance, trends, and opportunities
• Prepare and deliver compelling presentations for leadership reviews, strategic planning sessions, and cross-functional meetings
• Support budget planning, resource allocation, vendor management, and capacity planning decisions

Process Optimization & Systems Management

• Design, implement, and optimize operational processes that enhance efficiency, quality, and compliance based on performance data, stakeholder feedback, and evolving business needs
• Evaluate and recommend technology solutions that improve operational capabilities and enable data-driven decision making
• Lead change management initiatives to drive adoption of new processes, systems, and ways of working

Departmental Strategy & Innovation

• Champion operational and innovation excellence across the PSS department, establishing standards and best practices
• Contribute to departmental strategy development, including annual operational planning processes
• Support development and implementation of launch readiness plans for new products and indications

Qualifications

About You

Required

• Bachelor's Degree required; MBA or advanced degree preferred
• 8+ years of progressive experience in pharmaceutical/biotech operations, strategy, project management, or related fields
• 5+ years of experience leading complex, cross-functional projects in a matrix environment
• Demonstrated expertise in project management methodologies, tools, and best practices
• Strong understanding of pharmaceutical commercialization, patient support services, and rare disease dynamics
• Experience developing and implementing operational strategies and frameworks
• Exceptional organizational skills with ability to manage multiple priorities simultaneously
• Outstanding written and oral communication skills, including executive-level presentation abilities
• Strong analytical and problem-solving capabilities with data-driven decision-making approach
• Proficiency in project management tools, MS Office Suite, and data visualization platforms
• Ability to travel as required, approximately 15-20%

Preferred Qualifications

• PMP (Project Management Professional) certification or equivalent
• Experience in rare disease therapeutics or specialty pharmaceutical operations
• Background in patient services, case management, or healthcare operations
• Salesforce CRM or similar platform experience
• Experience with Agile, Lean, or Six Sigma methodologies
• Change management certification or experience leading organizational transformation initiatives
• Experience working with patient advocacy organizations and healthcare providers in rare disease