Director of Hub and Patient Services

Role Summary

The Director of Patient Services is a strategic leadership role responsible for developing and executing integrated strategies to ensure patient access and affordability in the US Market. This individual will lead cross-functional initiatives that drive access, affordability, availability, and adherence for Aquestive’s commercialized and pipeline products, including the launch of Anaphylm. The Director will serve as the strategic liaison between internal and external stakeholders such as patient affordability vendors, HUB vendors, and other strategic business partners. The candidate will bring deep expertise and launch experience in Patient Services and HUB execution within the biotech or specialty pharmaceutical industry. This strategic leader must have a demonstrated history of cross functional collaboration, problem solving and enhancing corporate culture. This position will report to the Vice President, Market Access, Trade & Patient Services.

Responsibilities

• Lead and collaborate with cross-functional teams such as Marketing, Finance, Market Access, Regulatory, Legal, and Compliance to ensure alignment on patient programs
• Design, implement and manage integrated and strategic patient access and affordability support programs for the Aquestive US portfolio.
• Design data analytics strategies to evaluate the patient’s journey and continually recommend compliant strategies to enhance the patient and provider experience
• Oversee budgeting and financial planning for all patient services functions, ensuring cost-effective dynamic execution.
• Proactively analyze and monitor KPI performance, manage business rules, service level agreements and SOPs, striving for agile and continuous improvement of services over the product’s lifecycle
• Proactively monitor and market trends, policy changes, and innovative programs to inform strategy and recommend program enhancements as necessary
• Strong collaboration with Trade and Supply Chain to ensure optimized program management
• Lead relationships with vendors and strategic business partners
• Serve as a key point of contact for field teams regarding patient program operations and troubleshooting
• Create necessary pull-through materials for sales force execution, in collaboration with Sales, Marketing, and other internal stakeholders
• Champion a culture of compliance by working closely with Legal, Regulatory, and Compliance to ensure all activities meet applicable laws and industry standards.
• Provide insights and updates to senior leadership on key performance indicators, program outcomes, and strategic opportunities.

Qualifications

• Bachelor’s degree required; advanced degree (MBA, PharmD, MPH) strongly preferred.
• 10+ years of progressive experience in pharmaceutical patient access and services
• Deep launch experience within patient services area. This would include patient services launch planning and execution and continuous commercial life cycle management, in a competitive fast paced environment.
• Demonstrated success in leading patient support program design, implementation, and optimization in a commercial-stage company.
• Expertise in specialty pharmacy distribution models, pharmacy reimbursement and economics, copay assistance, and HUB services, including telemedicine
• Strong leadership and vendor management skills, including ability to influence cross-functional stakeholders and external partners.
• Highly analytical with ability to turn data into strategic insights and process improvements.
• Strong organizational and vendor coordination skills.
• Understanding of legal, compliance and regulatory frameworks including HIPAA, OIG guidance, and CMS regulations
• Willingness to travel as needed (approximately 15-20%).
• This is a home office based position, with expectations of being in office 3x week

Skills

• Cross-functional collaboration
• Program design and management
• Data analysis and insights
• Vendor and stakeholder management
• Regulatory and compliance knowledge

Education

• Bachelor’s degree required; advanced degree preferred