Director of Education, Governance and Operations

Role Summary

Director of Education, Governance and Operations at Bristol Myers Squibb. Leads a cross-functional, global team to ensure efficient, compliant operations of Events & Meetings (E&M) with a focus on Education, Governance, and Operations. Develops and executes the E&M strategy, oversees vendor relationships, platforms, training, outsourcing, and data-driven decision making to support organizational objectives.

Responsibilities

• The role is responsible for the development and ownership of the strategy and execution of education, governance, and operations for E&M. This role includes (but not limited to) the strategy and execution against enhancements to operations influencing tech stack for HCP meetings, vendor partnerships for HCP meetings, commercialisation model changes, education, governance and launch effectiveness as it pertains to E&M, changes in E&M operating model, technical platform oversight, registration platforms for HCP meetings and process simplification.
• Global process owner for Events and Meetings processes and governance framework, responsible for driving global alignment and E&M policy harmonization.
• Has a key role in driving transformational change along with leadership for complex projects across a complex matrix environment.
• Direct management of contract the Contracting Hub - consisting of ZS individuals and BMS contracted individuals). Both hub teams sole focus is accountability for the highly manual and administrative intensive processes of contract production, invoicing, and payments.
• Works to proactively manage risk factors including, changing regulatory requirements, reputational impact, and financial robustness.
• A key point of contact for other ROI teams, IT, Business Insights and Analytics, Procurement, Commercial and other functions to enable, strategy development and efficient execution.
• Owns and influences the technology solutions specific to Education and Governance belonging to or impacting Events and Meetings.
• Responsible for partnering with the Reporting and Analytics team in ROI to drive automation of processes that will enhance data visibility, drive operational efficiency and effectiveness.
• Provides value added insights and recommendations on event planning, budget utilisation and resource optimization.
• Is a high-profile internal source of reference for evolving external standards for E&M tactics.
• Expected to be able to meet, communicate and present as needed to Senior Executives
• Externally impactful ie manages vendor relationships and expected to be integrally involved in negotiations, improvements, contingency planning, and risk mitigation.
• Identifies opportunities for process improvement and increased efficiency through streamlined capabilities.
• Reports directly to Lead of Events and Meetings and sits as part of E&M LT.
• Provides functional leadership and direction to diverse cross functional team with complementary skillset and continuous evolving capabilities. Sets an active example of change management leadership.
• Holds regular reviews focused on performance, risk, and proactive evolution across the globe to ensure efficient operations.
• Accountable for the continuous enhancement & evolution of the E&M model within the region and the wider global organisation.
• Navigates complexities to ensure compliance with internal & external requirements (Legal, ethical, regulatory, data protection, compliance etc).
• Capabilities required include effective working relationships with stakeholders at all levels of the organization including senior leadership, with the goal of achieving significant value, cost optimization, partnering strategies, & continuous quality improvement.
• Works alongside E&M Leadership peers to enhance working practices and provide analytical insight to further improve business model and customer experience including increased automation of process & enhanced technology usage.

Qualifications

• Requires deep expertise in healthcare compliance data and platform management, typically gained through at least 10-12 years of Events and Meetings/contract related experience in the pharmaceutical compliance space.
• Requires a Bachelor's degree and a minimum of 10+ years of related experience.
• Works independently on all deliverables.
• Has demonstrated extensive internal BMS experience of managing transformational change.
• Responsible for the direct management of team including results/outcomes, goal setting, performance management, coaching.
• Preferable held a number of different roles within BMS or Pharmaceutical industry that provide different experience, knowledge, and impact for this function.
• Has significant input into decisions related to hiring, performance reviews, promotions, and compensation actions. Considers broader business needs when managing colleague development, recruitment, succession planning, and diversity.
• Leads complex, multi-disciplinary projects including resource and budget allocation and operational leadership.
• Oversees deliverable product, sets vision and standards for work products, challenges teams. Lead a mix of multiple functions, geographies and/or capabilities. Actively contributes to the strategic direction of the function by recommending initiation/curtailment of projects based on assessment of viability and impact on BMS. Decisions impact the function's ability to deliver on its objectives.
• Delivers across a range of issues with strong influence and trust. In difficult / stressful situations shows resilience and encourages calm and rationale behavior of teams. Identifies multiple solutions and recommendations to senior leaders. Contributes to decision-making that guides the strategic direction of the function.
• Tailors' communication content and style to ensure stakeholder understanding. Delivers information that is clear, concise, and understood by a diverse audience at all levels, including non-technical audiences.
• Provides strategic feedback to partners and vendors on service delivery, influences vendor delivery at a strategic level. Synthesize multiple analyses towards solving broader business issues/initiatives. Represents discipline or function on program/project teams.
• Anticipates how multiple processes interrelate and can evolve. Enacts plans to evolve multiple, complex processes. Able to envision divisional strategy with anticipation of forces / dynamics that will unfold.
• Makes resource allocation decisions, set objectives, and drives decisions about priorities within large team. Synthesize multiple analyses towards solving broader business issue/initiative. Leader of area or capability which is high risk, e.g., regulated area with frequent external oversight.
• Has a growth mind set and positively challenges thinking and model to ensure that the organization is agile and future proofed?
• Excellent organizational skills, prioritizing, budgeting & time-management expertise with great attention to details.
• Positive attitude with sharp solution-finding competence & high resistance to pressure
• Maintains a leadership role to influence business strategies, leverage emerging trends, and identify opportunity areas that deliver sustainable value. Act as strategic enabler of change, introducing new ideas and innovative solutions.
• Must possess a strategic perspective, global acumen, and leadership disposition.
• Experienced in technology transformation, process simplification with expertise in emerging technology trends
• Ability to work in a global environment with well-rounded experience executing and leading projects on continuous improvement, agility, and operational excellence.
• Proven track record of developing talent and effective people management including coaching, motivating and development planning in a multicultural environment.
• Must possess strong verbal and communication skills, and a well-developed ability to constructively work across functional areas and levels to achieve result.
• Experience with establishing end-to-end processes, ability to investigate complex & sensitive risk areas.