Director, Marketing Operational Change Strategy & Delivery

Role Summary

Director, Marketing Operational Change Strategy & Delivery. Lead the development and execution of a comprehensive change management practice within the US Integrated Marketing organization, driving adoption of new technologies, processes, and ways of working across a globally distributed team to deliver US commercialization success. Serve as a strategic partner to senior leadership to align change initiatives with business goals and execute with excellence in a dynamic, matrixed environment.

Responsibilities

• Change Management Capability Leadership: Build and scale a change management capability tailored to marketing operations, defining objectives, strategy, plan, execution requirements, with KPIs and success metrics; lead a team delivering change initiatives related to digital transformation, process optimization, and capabilities enablement; develop and implement change roadmaps, stakeholder engagement plans, and communication strategies to increase efficiency, accelerate adoption, and build curiosity in the community.
• Stakeholder Engagement & Communication: Serve as primary liaison between marketing leadership, cross-functional partners, and global teams to ensure alignment, change governance, and transparency; design and deliver executive-ready communications including change narratives, impact assessments, and value cases; champion a culture of curiosity, change agility, and continuous improvement.
• Team Leadership & Development: Lead a high-performing team across Change Enablement, Curriculum Design & Delivery, Learning Operations; provide coaching and development opportunities to build change capability across the organization.
• Operational Excellence: Partner with cross-functional teams to embed change management into core business processes across Agile & Waterfall methodologies; monitor and report on change adoption metrics, risks, and mitigation strategies; optimize processes, systems, artifacts, rituals and ways of working on regular cycles aligned with the transformation strategy.

Qualifications

• Essential Requirements: Bachelor‚Äôs degree; Master‚Äôs degree in Organizational Development, Business, or related field preferred; 10+ years of experience in change management, preferably in marketing or digital transformation; proven experience leading global teams and managing a portfolio of high-visibility initiatives; strong knowledge of Learning Management Systems and enterprise change management tools and methodologies; exceptional communication, facilitation, and stakeholder management skills.
• Desirable Requirements: Certification in Prosci, ACMP, or equivalent; experience leading large teams in a matrixed global organization with ability to influence at all levels.

Education

• Bachelor‚Äôs degree required; Master‚Äôs degree preferred.