Director, Key Account Management — Cell & Gene Therapy

Role Summary

The Director of Key Account Management leads management and growth of key client relationships within the Cell & Gene Therapy (CGT) business segment, ensuring a seamless, value-driven client experience and positioning the CDMO as a trusted partner across development, manufacturing, and commercialization stages.

Responsibilities

• Strategic Account Leadership: Develop and implement KAM strategy for CGT portfolio, serve as primary senior contact for stakeholders.
• Client Partnership & Relationship Management: Build and maintain client relationships, anticipate client needs, support joint governance forums.
• Technical & Scientific Alignment: Collaborate with technical teams, translate complex discussions into business context, ensure delivery excellence.
• Business Growth & Value Creation: Identify upselling and cross-selling opportunities, support pricing and contract strategies, contribute to revenue growth.
• Performance Management & Reporting: Monitor key account performance, lead internal reviews, report to leadership team.

Qualifications

• Minimum 7 years of commercial experience in biopharma/CDMO (Contract Development and Manufacturing Organization)
• At least 3 years of experience in cell & gene therapy or advanced biologics

Core Competencies

• Leadership and ownership
• Deep understanding of CGT technologies, biologics and other technologies in pharma environment and market dynamics
• Strong strategic thinking and influencing skills
• Excellent cross-functional collaboration and communication skills
• High emotional intelligence, problem-solving mindset, resilience

Key Performance Indicators

• Revenue growth and margin expansion from CGT accounts
• Client satisfaction scores and feedback
• Account retention and contract extensions
• Successful delivery of critical milestones
• Team engagement and capability development

Education

• Bachelor's degree in life sciences, biotechnology, or related field

Languages

• English