Director, Key Account Management — Cell & Gene Therapy
Novartis
Full-time
Remote friendly (United States)
United States
$194,600 - $361,400 USD yearly
Sales
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Role Summary
The Director of KAM leads management and growth of key client relationships mainly within the Cell & Gene Therapy (CGT) business segment. The role ensures seamless, value-driven client experience and positions the Novartis CDMO as a trusted partner across development, manufacturing, and commercialization stages.
Responsibilities
- Strategic Account Leadership: Develop and implement KAM strategy for CGT portfolio, serve as primary senior contact for stakeholders.
- Client Partnership & Relationship Management: Build and maintain client relationships, anticipate client needs, support joint governance forums.
- Technical & Scientific Alignment: Collaborate with technical teams, translate complex discussions into business context, ensure delivery excellence.
- Business Growth & Value Creation: Identify upselling and cross-selling opportunities, support pricing and contract strategies, contribute to revenue growth.
- Performance Management & Reporting: Monitor key account performance, lead internal reviews, report to leadership team.
Qualifications
- Minimum 7 years of commercial experience in biopharma/CDMO (Contract Development and Manufacturing Organization)
- At least 3 years of experience in cell & gene therapy or advanced biologics
Core Competencies
- Leadership and ownership
- Deep understanding of CGT technologies, biologics and other technologies in pharma environment and market dynamics.
- Strong strategic thinking and influencing skills.
- Excellent cross-functional collaboration and communication skills.
- High emotional intelligence, problem-solving mindset, resilience.
Key Performance Indicators (KPIs)
- Revenue growth and margin expansion from CGT accounts.
- Client satisfaction scores and feedback.
- Account retention and contract extensions.
- Successful delivery of critical milestones.
- Team engagement and capability development.
Education
- Bachelor's degree in life sciences, biotechnology, or related field.
Languages
- English