Director, IT Service Continuity
AbbVie
August 29, 2026
Remote friendly (North Chicago, IL)
United States
$160,500 - $305,000 USD yearly
IT
Director, IT Service Continuity
Responsibilities:
- Define, own, and govern IT Service Continuity and IT Crisis Management strategy, policies, and standards.
- Establish enterprise frameworks and operating models integrating service continuity, business continuity, disaster recovery, risk management, and crisis response.
- Drive capability maturity via roadmaps, investment prioritization, and performance measurement.
- Improve continuity/recovery capabilities through process optimization, automation, and AI-enabled solutions aligned to enterprise technology strategy.
- Provide executive oversight and decision support during IT crises/major incidents, including escalation guidance and risk-informed recommendations.
- Advise senior technology and business leaders on resilience, availability risk, and recovery tradeoffs.
- Provide senior leadership direction for the global Incident Command Center (ICC) supporting 24x7x365 Major Incident Management; partner to ensure operational excellence, readiness, succession planning, and continual service improvement.
- Govern IT Event Management practices with clear escalation thresholds and performance expectations aligned to continuity objectives.
- Oversee risk-based assessment of applications/systems (business criticality and resilience requirements); oversee disaster recovery strategy, testing, remediation, and risk acceptance.
- Establish governance for third-party supplier continuity and disaster recovery posture; define, assess, and track continuity requirements for material suppliers.
- Lead IT business continuity/disaster recovery responses to internal, external, and regulatory audits; ensure defensible evidence and controls; escalate systemic risks.
- Lead and develop the Service Continuity organization, building preparedness, accountability, continuous improvement, and future leadership.
Qualifications:
- Required: Bachelor’s degree (IT/Business/Engineering or related) + 10+ years experience OR Master’s + 9+ years.
- Extensive experience in IT service continuity, IT crisis management, or operational resilience.
- Strong ITSM/ITIL knowledge (incident, major incident, problem, change) and role in service continuity.
- Leadership of complex cross-functional teams; strong IT operations and enterprise risk-based frameworks.
- Excellent communication and stakeholder engagement.
- Preferred: Regulated life sciences/healthcare experience; large-scale incident/crisis response leadership; impact analysis, disaster recovery, and supplier risk management familiarity; CBCP/MBCP (or equivalent); ServiceNow/Coupa/ProcessUnity/CL Digital experience.
Responsibilities:
- Define, own, and govern IT Service Continuity and IT Crisis Management strategy, policies, and standards.
- Establish enterprise frameworks and operating models integrating service continuity, business continuity, disaster recovery, risk management, and crisis response.
- Drive capability maturity via roadmaps, investment prioritization, and performance measurement.
- Improve continuity/recovery capabilities through process optimization, automation, and AI-enabled solutions aligned to enterprise technology strategy.
- Provide executive oversight and decision support during IT crises/major incidents, including escalation guidance and risk-informed recommendations.
- Advise senior technology and business leaders on resilience, availability risk, and recovery tradeoffs.
- Provide senior leadership direction for the global Incident Command Center (ICC) supporting 24x7x365 Major Incident Management; partner to ensure operational excellence, readiness, succession planning, and continual service improvement.
- Govern IT Event Management practices with clear escalation thresholds and performance expectations aligned to continuity objectives.
- Oversee risk-based assessment of applications/systems (business criticality and resilience requirements); oversee disaster recovery strategy, testing, remediation, and risk acceptance.
- Establish governance for third-party supplier continuity and disaster recovery posture; define, assess, and track continuity requirements for material suppliers.
- Lead IT business continuity/disaster recovery responses to internal, external, and regulatory audits; ensure defensible evidence and controls; escalate systemic risks.
- Lead and develop the Service Continuity organization, building preparedness, accountability, continuous improvement, and future leadership.
Qualifications:
- Required: Bachelor’s degree (IT/Business/Engineering or related) + 10+ years experience OR Master’s + 9+ years.
- Extensive experience in IT service continuity, IT crisis management, or operational resilience.
- Strong ITSM/ITIL knowledge (incident, major incident, problem, change) and role in service continuity.
- Leadership of complex cross-functional teams; strong IT operations and enterprise risk-based frameworks.
- Excellent communication and stakeholder engagement.
- Preferred: Regulated life sciences/healthcare experience; large-scale incident/crisis response leadership; impact analysis, disaster recovery, and supplier risk management familiarity; CBCP/MBCP (or equivalent); ServiceNow/Coupa/ProcessUnity/CL Digital experience.