Director, IT Service Continuity
AbbVie
August 07, 2026
Remote friendly (North Chicago, IL)
United States
$160,500 - $305,000 USD yearly
IT
Director, IT Service Continuity
Responsibilities:
- Define, own, and govern IT Service Continuity and IT Crisis Management strategy, policies, and standards.
- Establish enterprise frameworks/operating models integrating service continuity, business continuity, disaster recovery, risk management, and crisis response.
- Drive capability maturity via roadmaps, investment prioritization, and performance measurement.
- Improve continuity/recovery capabilities through process optimization, automation, and responsible use of AI-enabled solutions.
- Provide executive-level oversight and decision support during IT crises/major incidents, including escalation guidance and risk-informed recommendations.
- Serve as a trusted advisor on resilience, availability risk, and recovery tradeoffs; represent Service Continuity in exec/risk/compliance forums.
- Provide strategic oversight for the global Incident Command Center (24x7x365), partnering to ensure workforce readiness, succession planning, and continual improvement.
- Oversee business criticality assessments; provide executive oversight for disaster recovery strategy, testing, remediation, and risk acceptance.
- Establish supplier continuity/disaster recovery governance with procurement/supplier risk/legal; define/track requirements for material suppliers.
- Lead IT Business Continuity/DR response governance for internal/external/regulatory audits; ensure defensible evidence and controls.
- Lead and develop the Service Continuity organization; build preparedness/accountability and continuous improvement; develop talent and successors.
Qualifications:
- Required: Bachelor’s (10+ years) in IT/Business/Engineering or related, or Master’s (9+ years); extensive experience in IT service continuity/IT crisis management/operational resilience; strong ITSM/ITIL (incident/major incident/problem/change); leadership of complex cross-functional teams; knowledge of IT ops, risk-based frameworks, enterprise technology environments; excellent communication.
- Preferred: regulated life sciences/healthcare; led large-scale IT incident/crisis response; impact analysis/DR/supplier risk; CBCP/MBCP or equivalent; ServiceNow, Coupa, ProcessUnity, CL Digital.
- Benefits: paid time off (vacation/holidays/sick), medical/dental/vision insurance, 401(k), eligibility for long-term incentive programs.
Responsibilities:
- Define, own, and govern IT Service Continuity and IT Crisis Management strategy, policies, and standards.
- Establish enterprise frameworks/operating models integrating service continuity, business continuity, disaster recovery, risk management, and crisis response.
- Drive capability maturity via roadmaps, investment prioritization, and performance measurement.
- Improve continuity/recovery capabilities through process optimization, automation, and responsible use of AI-enabled solutions.
- Provide executive-level oversight and decision support during IT crises/major incidents, including escalation guidance and risk-informed recommendations.
- Serve as a trusted advisor on resilience, availability risk, and recovery tradeoffs; represent Service Continuity in exec/risk/compliance forums.
- Provide strategic oversight for the global Incident Command Center (24x7x365), partnering to ensure workforce readiness, succession planning, and continual improvement.
- Oversee business criticality assessments; provide executive oversight for disaster recovery strategy, testing, remediation, and risk acceptance.
- Establish supplier continuity/disaster recovery governance with procurement/supplier risk/legal; define/track requirements for material suppliers.
- Lead IT Business Continuity/DR response governance for internal/external/regulatory audits; ensure defensible evidence and controls.
- Lead and develop the Service Continuity organization; build preparedness/accountability and continuous improvement; develop talent and successors.
Qualifications:
- Required: Bachelor’s (10+ years) in IT/Business/Engineering or related, or Master’s (9+ years); extensive experience in IT service continuity/IT crisis management/operational resilience; strong ITSM/ITIL (incident/major incident/problem/change); leadership of complex cross-functional teams; knowledge of IT ops, risk-based frameworks, enterprise technology environments; excellent communication.
- Preferred: regulated life sciences/healthcare; led large-scale IT incident/crisis response; impact analysis/DR/supplier risk; CBCP/MBCP or equivalent; ServiceNow, Coupa, ProcessUnity, CL Digital.
- Benefits: paid time off (vacation/holidays/sick), medical/dental/vision insurance, 401(k), eligibility for long-term incentive programs.