Director, IT Service Continuity

Role: Lead enterprise-wide IT Service Continuity and Crisis Management for AbbVie, ensuring resilience of critical business services globally. Responsibilities: define strategy, policies, and standards; oversee incident command during major IT events; provide executive decision support; manage risk assessments, disaster recovery, and third-party resilience; ensure compliance with audits and regulatory requirements; develop and lead the Service Continuity organization. Qualifications: Bachelor's in IT, Business, Engineering or related field with 10+ years (Master's with 9+ years); extensive experience in IT resilience, crisis management, and ITSM/ITIL practices; proven leadership managing complex teams; strong understanding of IT operations and risk frameworks. Preferred: regulated environment experience (life sciences/healthcare), large-scale incident management, business impact analysis, certified Business Continuity Planner (CBCP/MBCP); familiarity with ServiceNow, Coupa, ProcessUnity. High-Value: focus on operational resilience, enterprise risk mitigation, disaster recovery, and crisis response within a global biopharma context.