Director, Inside & Digital Sales

Role Summary

We are seeking a dynamic, high-energy leader with proven experience leading sales teams to join our team as Director, Inside & Digital Sales. This role is pivotal in leading the execution of our strategic priorities for the Inside Digital Sales (IDS) organization, which is taking on a broader portfolio of business imperatives and responsibilities.

The Director will be responsible for developing and leading IDS Managers, driving performance through solution coaching, business acumen, and strategic execution. This leader will foster a high-performance culture aligned with Zoetis Core Beliefs and play a key role on the Sales Leadership Team. Moderate travel is required to HQ (Parsippany, NJ), regional, and national sales meetings.

Responsibilities

• Cultivate a high-energy, engaging team culture through daily best practice sharing, goal celebrations, visible analytics, and weekly learning sessions.
• Lead and develop IDS Managers and their teams across our Petcare customer base.
• Apply solution coaching techniques to elevate team performance.
• Collaborate with HQ teams to leverage market opportunities and align strategies.
• Drive talent acquisition, development, and retention through effective coaching, performance management, and use of development tools.
• Dedicate 50% of time to coaching managers on sales performance and professional growth.
• Achieve or exceed sales targets across key products and accounts.
• Lead successful launches of new products and services.
• Monitor and manage key sales metrics (call volume, talk time, conversion rates) using analytical insights.
• Develop and implement performance improvement plans focused on sales skills, time management, training, and product knowledge.
• Oversee daily activity reports and recommend strategic adjustments as needed.
• Develop annual strategic business plans including market analysis, performance tracking, and actionable goals.
• Partner with Sales Leadership and HQ to identify best practices and optimize processes.
• Coordinate marketing efforts and resource allocation.
• Manage administrative tasks, reporting, and special projects as assigned.
• Thrive in a cross-functional, team-based environment.
• Build and manage relationships across all organizational levels.
• Influence internal and external stakeholders effectively.
• Adapt to fluid, complex, and evolving business environments.

Qualifications

• Bachelor's degree required; MBA preferred.
• Proven success in leading an inside sales call center or field based sales team.
• Minimum 2 years of inside sales experience preferred.
• Demonstrated success in people leadership and driving sales performance.
• Experience managing change while maintaining high performance.
• Strong communication, interpersonal, business management, and computer skills.
• Background in animal health and veterinary medicine is a plus.
• Strategic thinker and change agent with a continuous learning mindset.
• Strong analytical skills and data-driven decision-making.
• Customer-focused with professional presentation style.
• Active collaborator with broader Sales Leadership Team.
• Results-oriented, self-starter with attention to detail.
• Ability to manage expense budgets and prioritize effectively.
• Open to feedback and committed to personal and team growth.
• Proficiency in MS Office, Outlook, and ability to learn Zoetis systems.
• Strong verbal, written, and presentation skills.
• Sound judgment and fair decision-making.