Director, Inside & Digital Sales

Role Summary

Dynamic, high-energy leader to head Inside & Digital Sales (IDS). Responsible for developing and leading IDS Managers, driving performance through solution coaching, business acumen, and strategic execution. This role fosters a high-performance culture aligned with core beliefs and plays a key role on the Sales Leadership Team.

Responsibilities

• Leadership & Team Development: Cultivate a high-energy, engaging team culture through daily best practice sharing, goal celebrations, visible analytics, and weekly learning sessions.
• Lead and develop IDS Managers and their teams across our Petcare customer base.
• Apply solution coaching techniques to elevate team performance.
• Collaborate with HQ teams to leverage market opportunities and align strategies.
• Drive talent acquisition, development, and retention through effective coaching, performance management, and use of development tools.
• Dedicate 50% of time to coaching managers on sales performance and professional growth.
• Achieve or exceed sales targets across key products and accounts.
• Lead successful launches of new products and services.
• Monitor and manage key sales metrics (call volume, talk time, conversion rates) using analytical insights.
• Develop and implement performance improvement plans focused on sales skills, time management, training, and product knowledge.
• Oversee daily activity reports and recommend strategic adjustments as needed.
• Develop annual strategic business plans including market analysis, performance tracking, and actionable goals.
• Partner with Sales Leadership and HQ to identify best practices and optimize processes.
• Coordinate marketing efforts and resource allocation.
• Manage administrative tasks, reporting, and special projects as assigned.
• Thrive in a cross-functional, team-based environment.
• Build and manage relationships across all organizational levels.
• Influence internal and external stakeholders effectively.
• Adapt to fluid, complex, and evolving business environments.

Qualifications

• Required: Bachelor's degree; MBA preferred.
• Required: Proven success in leading an inside sales call center or field based sales team.
• Preferred: Minimum 2 years of inside sales experience.
• Required: Demonstrated success in people leadership and driving sales performance.
• Required: Experience managing change while maintaining high performance.
• Required: Strong communication, interpersonal, business management, and computer skills.
• Preferred: Background in animal health and veterinary medicine.

Skills

• Strategic thinker and change agent with a continuous learning mindset.
• Strong analytical skills and data-driven decision-making.
• Customer-focused with professional presentation style.
• Active collaborator with broader Sales Leadership Team.
• Results-oriented, self-starter with attention to detail.
• Ability to manage expense budgets and prioritize effectively.
• Open to feedback and committed to personal and team growth.

Technical Requirements

• Proficiency in MS Office, Outlook, and ability to learn Zoetis systems.
• Strong verbal, written, and presentation skills.
• Sound judgment and fair decision-making.

Additional Requirements

• Moderate travel to HQ (Parsippany, NJ) and regional/national sales meetings.