Director, Implementation & Adoption Business Partner (4 Positions)
Novartis
August 25, 2026
On-site
East Hanover, NJ
IT
Key Responsibilities:
- Partner with transformation teams to embed adoption and implementation considerations from design through deployment.
- Assess change and stakeholder impacts, behavioral shifts, readiness needs, and adoption metrics and risks.
- Develop and lead implementation and adoption plans (expected outcomes, conditions for success, required behavioral changes, interventions, role/responsibility evolution, training/upskilling, and communications).
- Align deployment and change management activities across business, technology, people, learning, communications, and operational teams.
- Equip leaders, sponsors, and champions with tools and strategies to drive successful change adoption.
- Monitor readiness, adoption, usage, and feedback to identify barriers and accelerate business outcomes.
- Lead interventions to address risks, remove obstacles, and support sustainable post-launch adoption.
- Capture lessons learned and develop reusable adoption practices for future transformations.
Essential Requirements:
- Bachelor’s degree in business, organizational development, psychology, communications, HR/P&O, healthcare, life sciences, or related field; master’s degree or change management/organizational development/communications/design thinking/Agile change/Prosci-ADKAR/CCMP/Lean certification preferred.
- 8+ years in change management, implementation/adoption, transformation delivery, organizational effectiveness, consulting, commercial operations, or digital/business transformation.
- Experience in pharma/biotech/healthcare/technology-enabled transformation (e.g., commercial transformation, field deployment, workflow redesign, AI/digital tool adoption, new ways of working).
- Experience translating future-state designs into practical implementation/adoption plans (owners, milestones, readiness criteria, stakeholder impacts, leadership actions, local requirements, sustainment).
- Experience facilitating change management assessments and building readiness/adoption plans (innovative tools; AI where possible).
- Ability to identify adoption risks early, translate evidence into interventions, and escalate barriers (leadership, capability, process/policy/controls, capacity, ownership).
- Exceptional executive and frontline communication skills.
Desirable Requirements:
- Experience with role-based learning, sponsor coaching, readiness measurement, adoption analytics, and post-launch stabilization.
- Experience as an embedded business partner (not only downstream communications/training).
- Partner with transformation teams to embed adoption and implementation considerations from design through deployment.
- Assess change and stakeholder impacts, behavioral shifts, readiness needs, and adoption metrics and risks.
- Develop and lead implementation and adoption plans (expected outcomes, conditions for success, required behavioral changes, interventions, role/responsibility evolution, training/upskilling, and communications).
- Align deployment and change management activities across business, technology, people, learning, communications, and operational teams.
- Equip leaders, sponsors, and champions with tools and strategies to drive successful change adoption.
- Monitor readiness, adoption, usage, and feedback to identify barriers and accelerate business outcomes.
- Lead interventions to address risks, remove obstacles, and support sustainable post-launch adoption.
- Capture lessons learned and develop reusable adoption practices for future transformations.
Essential Requirements:
- Bachelor’s degree in business, organizational development, psychology, communications, HR/P&O, healthcare, life sciences, or related field; master’s degree or change management/organizational development/communications/design thinking/Agile change/Prosci-ADKAR/CCMP/Lean certification preferred.
- 8+ years in change management, implementation/adoption, transformation delivery, organizational effectiveness, consulting, commercial operations, or digital/business transformation.
- Experience in pharma/biotech/healthcare/technology-enabled transformation (e.g., commercial transformation, field deployment, workflow redesign, AI/digital tool adoption, new ways of working).
- Experience translating future-state designs into practical implementation/adoption plans (owners, milestones, readiness criteria, stakeholder impacts, leadership actions, local requirements, sustainment).
- Experience facilitating change management assessments and building readiness/adoption plans (innovative tools; AI where possible).
- Ability to identify adoption risks early, translate evidence into interventions, and escalate barriers (leadership, capability, process/policy/controls, capacity, ownership).
- Exceptional executive and frontline communication skills.
Desirable Requirements:
- Experience with role-based learning, sponsor coaching, readiness measurement, adoption analytics, and post-launch stabilization.
- Experience as an embedded business partner (not only downstream communications/training).