Director, Global Medical Affairs, Omnichannel Transformation & Customer Experience

Role: Director of GMA Omnichannel Innovation & Customer Experience, leading the design and scaling of omnichannel engagement strategies within Global Medical Affairs to enhance scientific communication and healthcare ecosystem engagement. Responsibilities: develop customer-centered engagement plans integrating digital, field, congress, and digital channels; partner with cross-functional teams to create scalable, compliant content; pilot and implement innovative capabilities like AI and analytics; build frameworks, playbooks, and change management strategies to ensure consistent global execution; mentor teams and influence stakeholders across matrixed environments. Requirements: advanced degree (MS, PhD, PharmD, MD); 10+ years in biopharma or life sciences, with 6+ years in Medical Affairs, digital strategy, or omnichannel capabilities; strong understanding of scientific communications, non-promotional engagement, and compliance; experience supporting oncology (solid tumor/hematologic) therapeutic areas; proficiency in digital platforms, analytics, and content operations; excellent communication and leadership skills. High-Value: focus on oncology, digital engagement, multichannel orchestration, content scalability, and innovation in scientific communication. WorkSetup: global role with up to 20% travel.