Director, Future Field Engagement Strategy – Metrics & Incentives
Novartis
June 29, 2026
Remote
United States
$185,500 - $344,500 USD yearly
Sales
Key Responsibilities:
- Architect and lead future-ready measurement frameworks for Customer Engagement and Go-to-Market success across the enterprise.
- Translate complex performance signals (e.g., claims, prescribing, payer, CRM insights) into clear measurement constructs.
- Shape balanced scorecards measuring both outcomes and critical enterprise behaviors, partnering with Insights and Decision Science (IDS).
- Advise senior leadership with forward-looking insights on performance trends, risks, and opportunities with IDS.
- Reimagine incentive compensation strategies aligned to evolving field roles, customer archetypes, and modern engagement models.
- Steward incentive frameworks with Incentive Compensation teams to ensure they are equitable, transparent, and motivating.
- Continuously evolve metrics and incentives based on market dynamics, transformation priorities, and field feedback with IDS.
- Partner with IDS, Finance, Field Leadership, and field enablement to keep performance frameworks grounded, agile, and operationally impactful.
Essential Requirements:
- Bachelor’s degree.
- 8+ years in incentive design, performance management, or field operations strategy in pharma/biotech/healthcare or similarly complex industries with geographically dispersed teams.
- Deep expertise in incentive compensation strategy, customer engagement metrics, and drivers of field performance.
- Proven ability to design and scale data-driven models connecting enterprise insights to field execution.
- Strong fluency in healthcare systems (payer/provider dynamics), enterprise account management, and technology trends.
- Experience influencing senior leaders and aligning cross-functional stakeholders in matrixed environments.
- Exceptional analytical/strategic thinking to synthesize data into actionable insights.
- Trusted collaborator and communicator across functions, geographies, and field teams.
Desirable Requirements:
- Experience with enterprise incentive compensation platforms and advanced analytics tools applied to go-to-market transformation.
- Consulting or high-growth experience building scalable, fair global/multi-market measurement and incentive constructs.
Benefits:
- Performance-based cash incentive; possible eligibility for annual equity awards (depending on level).
- US-based eligible employees: comprehensive benefits (health, life, disability, 401(k) with match) and time off (vacation, personal days, holidays, other leaves).
- Architect and lead future-ready measurement frameworks for Customer Engagement and Go-to-Market success across the enterprise.
- Translate complex performance signals (e.g., claims, prescribing, payer, CRM insights) into clear measurement constructs.
- Shape balanced scorecards measuring both outcomes and critical enterprise behaviors, partnering with Insights and Decision Science (IDS).
- Advise senior leadership with forward-looking insights on performance trends, risks, and opportunities with IDS.
- Reimagine incentive compensation strategies aligned to evolving field roles, customer archetypes, and modern engagement models.
- Steward incentive frameworks with Incentive Compensation teams to ensure they are equitable, transparent, and motivating.
- Continuously evolve metrics and incentives based on market dynamics, transformation priorities, and field feedback with IDS.
- Partner with IDS, Finance, Field Leadership, and field enablement to keep performance frameworks grounded, agile, and operationally impactful.
Essential Requirements:
- Bachelor’s degree.
- 8+ years in incentive design, performance management, or field operations strategy in pharma/biotech/healthcare or similarly complex industries with geographically dispersed teams.
- Deep expertise in incentive compensation strategy, customer engagement metrics, and drivers of field performance.
- Proven ability to design and scale data-driven models connecting enterprise insights to field execution.
- Strong fluency in healthcare systems (payer/provider dynamics), enterprise account management, and technology trends.
- Experience influencing senior leaders and aligning cross-functional stakeholders in matrixed environments.
- Exceptional analytical/strategic thinking to synthesize data into actionable insights.
- Trusted collaborator and communicator across functions, geographies, and field teams.
Desirable Requirements:
- Experience with enterprise incentive compensation platforms and advanced analytics tools applied to go-to-market transformation.
- Consulting or high-growth experience building scalable, fair global/multi-market measurement and incentive constructs.
Benefits:
- Performance-based cash incentive; possible eligibility for annual equity awards (depending on level).
- US-based eligible employees: comprehensive benefits (health, life, disability, 401(k) with match) and time off (vacation, personal days, holidays, other leaves).