Director, Field Reimbursement (Southeast Region)

Role Summary

Director, Field Reimbursement (Southeast Region) responsible for hiring and leading a newly created team of Field Reimbursement Managers, partnering with internal and external stakeholders to remove access barriers, provide pull-through and issue resolution, and supervising the FRM team.

This is a cross-functional front-line leader role, field-based and requiring travel to develop the team and expand internal and external relationships.

Responsibilities

• Hire and lead FRM Region, driving results, coaching, developing team members, and managing performance
• Attract, develop, empower, and retain people by rewarding and recognizing performance, minimizing attrition
• Develop and implement regional, territory, and account business plans with live/virtual interactions and prioritization by the FRM team
• Plan, lead, and conduct plan of action and meetings with Market Access NADs, Market Access ADs, and Patient Services
• Coach FRMs to improve consultative skills, account management, and capabilities; lead by example in-person and virtually
• Establish positive working relationships with cross-functional members across the Region, including Sales and Market Access
• Maintain technical expertise to respond to questions on payer access, policies, and patient support solutions
• Be an expert on Axsome patient support programs, payer utilization management, access issue resolution, and financial assistance
• Advise in the development of tools and resources to support the FRM team
• Ensure compliance with all relevant laws, policies, and processes; actions of self and team are compliant
• Enable FRMs to collaborate with Managed Markets and Sales to resolve patient access obstacles; communicate access concerns to internal stakeholders
• Complete administrative duties accurately and timely
• Overnight travel as needed
• Additional responsibilities as assigned

Qualifications

• BA or BS required; Advanced degree preferred
• Minimum of 10 years in healthcare, field customer or account management in pharma, with at least 3 years in field leadership and/or payer account management
• Proven record of attracting, retaining, and developing top talent
• Experience in entrepreneurial environment with launch experience preferred
• Excellent strategic thinking, analytical, communication, and leadership skills
• Experience understanding payer environment and impact on patient access
• Energetic, driven, dynamic leader
• Must reside within the territory geography
• Ability to travel up to 50-75%, including overnight travel
• All reimbursement activities must comply with applicable legal and regulatory guidelines

Experience and Knowledge

• Current or recent CNS experience strongly preferred
• Ability to manage multiple tasks under aggressive timelines
• Strong interpersonal and presentation skills
• Comfortable with uncertainty and high expectations