Director, Field Future Readiness (1 of 5)

Role Summary

The Director, Field Future Readiness is responsible for aligning long-term therapeutic strategies with innovative customer engagement approaches. This role partners with sales leadership to shape models that support launches, lifecycle planning, and the broader brand vision, bridging strategy with enterprise transformation to ensure innovations reach customers in meaningful and lasting ways.

Responsibilities

• Proactively engage with customers—including health system leaders, community prescribers, and their staff—through regular meetings and ongoing dialogue to ensure our strategies remain grounded in real-world needs and informed by actionable, field-driven insights
• Collaborate with General Managers and Integrated Product Strategy Teams (IPSTs) / functional field brand team stakeholders to shape future-ready customer engagement strategies that reflect each brand’s customer/patient-centered vision
• Champion and educate IPST stakeholders on modern engagement approaches and integrating digital, data, and technology into launch and go-to-market planning
• Serve as a trusted voice in brand forums, influencing decisions and driving adoption of new engagement models and technologies
• Partner with the Customer Engagement Launch Excellence team to co-create / influence launch strategies to drive strong market impact through tailored engagement capabilities
• Apply advanced analytics, AI insights, and real-time field feedback to continuously refine launch and engagement strategies
• Continuously build future-ready skills in digital engagement, data science, agile ways of working, and technology adoption
• Define clear milestones and success metrics to ensure IPSTs develop the resources, tools, and field enablement needed to support execution within the new engagement go-to-market models
• Promote a culture of innovation and learning by sharing insights and best practices across teams

Qualifications

• Required: Bachelor’s degree from a 4-year college or university
• Required: 10+ years’ experience in pharmaceutical, biotech, healthcare, or tech-driven industries, with a focus on customer engagement, marketing, or field strategy; experience in complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors
• Required: Proven success leading brand-level strategies, launch readiness, or go-to-market transformations in complex, matrixed environments
• Required: Strong track record of partnering with senior leaders across commercial, brand, and field teams to shape strategy and drive execution
• Required: Deep understanding of customer engagement models and go-to-market design, with the ability to scale customer-first thinking
• Required: Skilled at navigating large organizations with agility and resilience
• Required: Exceptional communication and executive presence, with the ability to lead change and inspire alignment across diverse teams
• Required: Passion for innovation and continuous learning, with a future-focused mindset and comfort working in dynamic environments
• Preferred: Strategic and collaborative leader with a passion for shaping future-ready engagement models and driving enterprise transformation, even in ambiguous environments
• Preferred: Skilled in leveraging AI platforms and data visualization tools (e.g., Power BI, Tableau) to inform strategy, with a strong track record of using technology and analytics to create meaningful impact

Education

• Bachelor’s degree from a 4-year college or university (required)

Additional Requirements

• Travel: up to 50% (domestic and/or international) as defined by the hiring manager