Director Digital Acceleration

Role Summary

Director Digital Acceleration leads end-to-end digital transformation and acceleration for Quality Operations (QOps), setting strategy, prioritizing initiatives, and delivering measurable business outcomes. They provide leadership for design, delivery, and scaling of digital solutions across QOps—from concept to production—while acting as an innovation ambassador and partnering with senior leaders to drive value and sustainable change.

Responsibilities

• Lead end-to-end digital transformation and acceleration for QOps, developing strategy, plans, prioritizing initiatives, and driving delivery of specific business outcomes
• Provide leadership, strategic direction and day-to-day oversight for design, delivery, and scaling of digital solutions across QOps—from proof-of-concept to production
• Act as QOps’ innovation ambassador, representing the team in innovation forums, leading/providing support for proof-of-concept development, authoring viewpoints, and influencing sponsorship and funding
• Define and govern transformation milestones, success measures and value realization plans; continuously track benefits and adjust portfolio priorities to maximize ROI
• Collaborate to architect and deploy reusable platforms, components, and playbooks to increase efficiency, effectiveness, and user experience
• Build and scale cross-functional capability and a high-performing, diverse team; embed change management, training and adoption plans to ensure sustained value
• Serve as a trusted partner to senior leaders and global peers; provide actionable recommendations, transparent reporting, and rapid escalation of risks and dependencies
• Establish strategy and plans to drive ideas through experimentation to delivery, collaborating with appropriate stakeholders
• Establish measures, milestones, outcomes and feedback mechanisms to ensure delivery of results and continuous improvement
• Execute the delivery of transformation and digital solutions that improve processes in support of Q&C strategic imperatives
• Foster a digital and innovative mindset, promoting understanding of how improvements drive business value
• Drive change, champion deployment of new solutions, instill digital fluency, and encourage a culture of innovation and continuous improvement
• Apply knowledge of risk management and quality/compliance principles in support of transformation
• Resolve problems requiring cross-functional collaboration

Stakeholder Management

• Communicate and collaborate with stakeholders on opportunities and initiatives, managing requirements and challenges to ensure value delivery
• Respond to stakeholder needs, ensuring commitments are met
• Provide partnership, insights and direction to cross-functional teams
• Build trusting relationships to ensure business objectives are met
• Promote linkages between ideas and business needs/results to gain support
• Assess and implement compliant solutions to meet business needs
• Participate in decision-making forums such as Steering Committees and Change Advisory Boards

People Management

• Identify critical skills and capabilities to develop a highly skilled, high-performing team
• Partner with leadership to nurture future leaders and create growth opportunities
• Mentor talent and support career development

Other Duties

• Develop and maintain effective partnerships with senior management
• Collaborate with Quality Operations leaders to ensure efficient function execution
• Ensure timely status reports, metrics, and time sheets as required
• Ensure timely completion of assigned training and expense reports

Qualifications

• Education: BS or Equivalent Experience
• Required Years of Related Experience: 10-12 years
• Leadership Competencies: advanced leadership and relationship management, cross-boundary collaboration, credibility, listening skills, innovative thinking, diversity and inclusion, global program leadership across geographies, ability to influence stakeholders, and clear communication
• Professional Competencies: problem-solving, strategic and big-picture thinking, executive presence, teamwork, results orientation, virtual collaboration, global quality management experience, analytical and strategic skills, project/program management, financial and quality planning, independent work style in a matrixed environment, compliance focus

Skills

• Compliance Management
• Digital Governance
• Operational Excellence
• Quality Validation
• Stakeholder Engagement
• Standard Operating Procedures (SOP)
• Tactical Planning
• Technical Credibility

Education

• BS or Equivalent Experience