Director, CX Research

Role: Lead the design, execution, and analysis of research assessing Pfizer’s AI tools and colleague experience, focusing on adoption, trust, and impact within a regulated industry. Responsibilities include providing strategic leadership and mentoring for a team of 4 researchers, conducting qualitative and quantitative research, analyzing telemetry and behavioral data, and operationalizing AI-enabled feedback loops. The role involves evaluating emerging AI research tools, defining enterprise-wide adoption metrics, collaborating with cross-functional teams to prioritize opportunities, and translating trends into actionable insights to enhance colleague experience. Qualifications: Bachelor's in a human-centered field, 8+ years of user experience or behavioral research, with 2+ years leading research teams. Preferred qualifications include advanced degrees, 10+ years of research experience (preferably in healthcare or regulated industries), expertise in UX research methods, AI-driven research tools, telemetry analysis, and proficiency with behavioral analytics and statistical tools. The position requires a hands-on leader capable of influencing without authority, with minimal travel. Work setup is U.S.-based with a focus on internal platform research and AI adoption in a corporate environment.