Director, Customer Strategy & Execution
Vertex Pharmaceuticals
Full-time
Remote friendly (Boston, MA)
United States
$188,000 - $282,000 USD yearly
Marketing
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Role Summary
Director, Customer Strategy & Execution. Lead a team to implement field sales and non-personal promotion tactics in support of the North America Commercial business, partnering with BU stakeholders and cross-functional teams to deliver customer solutions and optimize HCP customer experience.
Responsibilities
- Lead a team of 3-4 Associate Directors and Customer Strategy & Execution Leads, each with BU alignments
- Own responsibility for the Cystic Fibrosis BU, translating business strategy into prioritized commercial operations needs for all customer-facing engagements
- Build and strengthen relationships with key leaders to meet or exceed strategic business goals
- Define and lead portfolio of field enablement and marketing campaigns within budget
- Co-develop HCP and patient customer journey maps across Field Operations and Digital Operations
- Conduct after-action reviews to identify gaps and opportunities in evolving technologies and business processes
- Budget management for field enablement, customer-facing activities, and non-personal promotion
- Create and manage an integrated brand engagement playbook for cross-functional teams
- Lead quarterly business planning sessions and document outcomes to align BU leaders on priorities
- Participate in BU Leadership Team Meetings to provide strategic recommendations and identify risks or dependencies
Qualifications
- 10-12 years’ experience delivering customer-facing programs; 8-10 years in industry
- Experience in commercial launch readiness across CRM, Digital Customer Engagement, Reporting & Analytics, and Digital Marketing
- Ability to translate strategy into operational goals and participate in strategic planning
- Proven track record of on-time delivery for large, cross-functional projects
- Excellent written and verbal communication skills
- Strong analytical, quantitative, problem-solving and prioritization skills including business case development
- Extensive program/project management, demand management, resource management, and system life cycle expertise
Education
- Bachelor's degree required
- Advanced degree preferred