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Director, Customer Strategy & Execution

Vertex Pharmaceuticals
Full-time
Remote friendly (Boston, MA)
United States
$188,000 - $282,000 USD yearly
Marketing

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Role Summary

Director, Customer Strategy & Execution. Lead a team to implement field sales and non-personal promotion tactics in support of the North America Commercial business, partnering with BU stakeholders and cross-functional teams to deliver customer solutions and optimize HCP customer experience.

Responsibilities

  • Lead a team of 3-4 Associate Directors and Customer Strategy & Execution Leads, each with BU alignments
  • Own responsibility for the Cystic Fibrosis BU, translating business strategy into prioritized commercial operations needs for all customer-facing engagements
  • Build and strengthen relationships with key leaders to meet or exceed strategic business goals
  • Define and lead portfolio of field enablement and marketing campaigns within budget
  • Co-develop HCP and patient customer journey maps across Field Operations and Digital Operations
  • Conduct after-action reviews to identify gaps and opportunities in evolving technologies and business processes
  • Budget management for field enablement, customer-facing activities, and non-personal promotion
  • Create and manage an integrated brand engagement playbook for cross-functional teams
  • Lead quarterly business planning sessions and document outcomes to align BU leaders on priorities
  • Participate in BU Leadership Team Meetings to provide strategic recommendations and identify risks or dependencies

Qualifications

  • 10-12 yearsβ€šΓ„Γ΄ experience delivering customer-facing programs; 8-10 years in industry
  • Experience in commercial launch readiness across CRM, Digital Customer Engagement, Reporting & Analytics, and Digital Marketing
  • Ability to translate strategy into operational goals and participate in strategic planning
  • Proven track record of on-time delivery for large, cross-functional projects
  • Excellent written and verbal communication skills
  • Strong analytical, quantitative, problem-solving and prioritization skills including business case development
  • Extensive program/project management, demand management, resource management, and system life cycle expertise

Education

  • Bachelor's degree required
  • Advanced degree preferred
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