Director, Content Approval Operations

Role Summary

Director, Content Approval Operations. Lead strategic direction, resource planning, and functional execution of Content Compliance Operations, Editorial, and Claims Management within the US Integrated Marketing Organization (IMO), Marketing Operations. Ensure operational effectiveness, compliance, and scalability of the Material Approval Process (MAP) across the US product portfolio. Drive operational excellence, lead a high-performing team, manage strategic service providers, and create value through transformation. Based in East Hanover, NJ; remote work not available; local candidates only; 5% travel.

Responsibilities

• Team Leadership: Lead, coach, and develop a team of content approval professionals; define goals, KPIs, and development plans to ensure growth and accountability.
• Vendor Management: Oversee external vendor relationships; ensure performance aligns with SLAs, quality, and compliance; manage onboarding and continuous improvement.
• Capacity Creation & Operational Excellence: Identify and implement capabilities to streamline content approval workflows; drive cycle-time reduction, throughput, and quality; enforce best practices and governance.
• Resource Planning: Develop resource models to support fluctuating content volumes; forecast needs and balance internal/external resources for agility and continuity.
• Strategic Leadership: Contribute to long-term strategy and transformation; represent Content Approval Services in enterprise forums, audits, and reviews; align goals with innovation and compliance.
• Project/Workstream Delivery: Lead day-to-day execution of initiatives to design processes, content systems, and planning capabilities; promote adoption of best practices.
• Change Agent: Address obstacles, adapt approaches to evolving needs, evaluate readiness for change, and build shared understanding of goals and outcomes.

Qualifications

• Education: Bachelor‚Äôs degree required; advanced degree preferred (Business, Marketing, Communications, Digital Media, or related).
• 8+ years in pharmaceutical/biotech/healthcare marketing operations with leadership in content operations transformation, regulatory/medical/legal review processes, or marketing compliance.
• Experience managing cross-functional teams and external vendors.
• Familiarity with content management and approval platforms (e.g., Veeva Vault PromoMats, Aprimo).
• Strong understanding of FDA and industry regulations related to promotional and medical content.
• Ability to lead change, drive process improvement, and manage complex operations.
• Excellent communication, stakeholder management, and problem-solving skills.
• Proficiency in Agile methodologies and digital content lifecycle management.

Education

• Bachelor‚Äôs degree required; advanced degree preferred. Fields of study may include Business, Marketing, Communications, Digital Media, or related.

Skills

• Leadership and team development
• Vendor management and contract oversight
• Operational excellence and process optimization
• Resource planning and capacity management
• Strategic planning and change management
• Project and program management
• Communication and stakeholder management
• Agile methodologies and digital content lifecycle management

Additional Requirements

• Travel: 5% travel as defined by the business (domestic and/or international).