Director, Commercial Order Management Systems

Role Summary

The Director of Order Management is the enterprise owner of the order-to-cash (OTC) process and platform. This strategic, technical role ensures every order flows predictably from creation through cash — supporting patient access, accelerating therapy delivery, and protecting revenue. Reporting to the Head of Customer Operations, this leader will define the roadmap, run governance, and drive transformation to keep Lantheus ahead in technology, automation, and customer experience. This position is based in Massachusetts and requires a presence on-site three days per week, and open to applicants authorized to work for any employer within the United States.

Responsibilities

• Enterprise Ownership ‚Äì Accountable for OTC performance: OTIF, order accuracy, cycle time, revenue recognition, and working capital impact.
• Roadmap & Transformation ‚Äì Build and deliver a multi-year plan for process and platform improvements, introducing automation, predictive analytics, and AI-driven orchestration.
• Governance ‚Äì Set SOPs, SLAs, and escalation paths. Lead forums to review performance, align stakeholders, and prioritize initiatives.
• Escalation Leadership ‚Äì Serve as the executive point of contact for major order issues. Lead root-cause analysis and implement durable solutions.
• Customer-First Design ‚Äì Translate customer and provider feedback into streamlined workflows that improve trust and reliability.
• Technology & Data Stewardship ‚Äì Oversee architecture, integration, and data quality across Lantheus systems. Ensure reliability, scalability, and security.
• Financial Stewardship ‚Äì Partner with Finance to prevent revenue leakage, resolve billing holds, and connect OTC performance to financial results.
• Scalability & Continuity ‚Äì Prepare for new launches, growth, and market expansion. Maintain contingency plans for system or supply disruptions.
• Executive Visibility ‚Äì Provide clear updates to leadership, highlighting risks, metrics, and required investments.
• Team Leadership ‚Äì Build, mentor, and develop a high-performing team. Create succession plans and a culture of accountability.

Qualifications

• 12+ years leading enterprise order management or OTC platforms with measurable impact.
• Proven ability to brief executives and turn operational data into business decisions.
• Skilled at cross-functional alignment and driving adoption of new systems and processes.
• Experience with solution architecture, APIs, integrations, data governance, and automation.
• Familiarity with GDP, SOX, Board of Pharmacy, and FDA/NRC requirements.
• History of leading incident response and preventing recurrence through process improvement.
• Financial acumen with experience improving DSO, revenue recognition, and working capital.
• Strong people leader with a track record of building and developing high-performing teams.
• Agile and human-centered design experience to deliver scalable, user-focused solutions.
• Ability to anticipate business needs and prepare platforms for global growth.

Skills

• Executive briefing and data-driven decision making
• Cross-functional leadership and stakeholder management
• Solution architecture, APIs, integrations, data governance, automation
• OTC domain expertise and financial domain alignment
• Agile project management and human-centered design

Education

• Relevant bachelor's degree; advanced degree preferred

Additional Requirements

• On-site presence required in Massachusetts three days per week