Director, Commercial AI Orchestration Architect

Role: Director, Agentic Commercial Orchestration Architect at Bristol Myers Squibb, leading the design and implementation of an enterprise-scale, AI-driven customer engagement orchestration platform. Responsibilities: own the end-to-end architecture for multi-channel, personalized HCP engagement, defining how customer signals, brand priorities, and compliance requirements integrate; establish standards, interfaces, and decisioning frameworks to enable scalable, explainable, and compliant orchestration; lead technical stakeholder alignment and knowledge transfer to ensure the platform's sustainability and independence from external partners. Requirements: proven experience designing production-grade omnichannel orchestration or decisioning platforms; deep expertise in multi-agent architectures, AI decisioning methods, and orchestration frameworks like LangChain, Semantic Kernel, or AutoGen; hands-on skills in API/webhook integration, context engineering, and MLOps practices; strong understanding of enterprise security, data contracts, and compliance standards. HighValue: focus on enterprise AI orchestration for commercial customer engagement, multi-channel integration, explainable decisioning, and scalable architecture in biotech/pharma context. WorkSetup: role's core responsibilities imply a hybrid or remote model, with emphasis on collaboration across technical and commercial teams.