Digital Specialty Account Manager, Auvelity (Southern California Region)

Role Summary

Digital Specialty Account Manager (DSAM) to execute commercial activities for assigned geographies, establish relationships with customers, and ensure a successful launch of Axsome’s current and future product pipeline. This is a virtual-based role covering the Pacific Time Zones, requiring access to customers through digital channels and engagement. The role reports to the Digital Regional Business Director.

Responsibilities

• Engage with customers virtually through digital channels
• Develop a comprehensive and effective territory business plan aimed at achieving and exceeding quarterly and annual goals established by commercial leadership
• Promote Axsome products within approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry-specific and corporate legal and regulatory guidelines
• Develop strong customer relationships by better understanding the customer’s needs
• Serve as a resource/consultant to customers and staff regarding payer policies and processes (i.e. eligibility and benefit verification, prior-authorization, and appeals/denials)
• Maximize use of marketing resources to maintain and develop customer relationships for the purpose of growing the customers’ confidence to prescribe Axsome medications for appropriate patients
• Communicate territory activity in an accurate and timely manner as directed by management
• Provide feedback to sales and commercial leadership, colleagues, marketing, and other internal departments about changing environment and results
• Successfully completes all training classes
• Complete administrative duties in an accurate and timely fashion
• Manage efforts within assigned promotional budget
• Effectively collaborate across all corporate functions
• Ensure timely access for patients through patient services and savings programs
• Additional responsibilities as assigned

Qualifications

• Bachelor’s degree from an accredited college or university
• Minimum of 2 years of field or virtual customer experience and/or account management or equivalent/applicable experience (remote sales, account management, nursing, or pharmacy)
• Demonstrated experience delivering outstanding results in a quota/goal driven environment
• Demonstrated ability to master and communicate technical specifications
• Previous pharmaceutical, biotech, or medical marketing/sales experience is preferred but not required
• Experience strategizing within cross-functional teams, utilizing differential resources to achieve business goals
• Proven ability to successfully manage multiple tasks concurrently under aggressive timelines in a dynamic environment
• Comfortability with uncertainty and high expectations
• Patient support services experience a plus
• Strong digital marketing aptitude
• Strong interpersonal, presentation, and communication skills

Education

• Bachelor’s degree from an accredited college or university

Additional Requirements

• Remote work with Pacific Time Zones; ability to work PST hours