Digital Specialty Account Manager, Auvelity (Philadelphia Region)

Role Summary

Digital Specialty Account Manager, Auvelity (Philadelphia Region) – Virtual-based role to execute commercial activities for assigned geographies, establish relationships with customers, and drive a successful launch of Axsome’s current and future product pipeline. Reports to the Digital Regional Business Director. Remote role covering the Eastern Time Zones; willingness to work EST/EDT hours.

Responsibilities

• Engage with customers virtually through digital channels
• Develop a comprehensive territory business plan aimed at achieving and exceeding quarterly and annual goals
• Promote Axsome products within approved labeling in a comprehensive, fair, and ethical manner per guidelines
• Develop strong customer relationships by understanding customer needs
• Serve as a resource to customers and staff regarding payer policies and processes (eligibility and benefit verification, prior-authorization, and appeals/denials)
• Maximize use of marketing resources to maintain and develop customer relationships to increase prescribing confidence
• Communicate territory activity accurately and timely as directed by management
• Provide feedback to sales, leadership, marketing, and internal departments about changes in environment and results
• Complete all training classes
• Complete administrative duties accurately and timely
• Manage efforts within the promotional budget
• Collaborate across all corporate functions
• Ensure timely access for patients through patient services and savings programs
• Additional responsibilities as assigned

Qualifications

• Bachelor‚Äôs degree from an accredited college or university
• Minimum of 2 years of field or virtual customer experience and/or account management or equivalent experience (remote sales, account management, nursing, or pharmacy)
• Demonstrated ability to deliver results in a quota/goal-driven environment
• Ability to master and communicate technical specifications
• Pharmaceutical, biotech, or medical marketing/sales experience preferred but not required
• Experience strategizing within cross-functional teams to achieve business goals
• Proven ability to manage multiple tasks concurrently under tight timelines
• Comfort with uncertainty and high expectations
• Patient support services experience a plus
• Strong digital marketing aptitude
• Strong interpersonal, presentation, and communication skills

Skills

• Digital engagement and virtual account management
• Relationship-building with healthcare customers
• Payer policies and processes knowledge
• Territory planning and execution
• Cross-functional collaboration
• Communication and presentation

Education

• Bachelor‚Äôs degree from an accredited college or university

Additional Requirements

• Experience with digital channels and remote access to customers
• Ability to work EST/EDT hours