Digital Specialty Account Manager, Auvelity (Oklahoma City Region)

Role Summary

Digital Specialty Account Manager (DSAM) to execute commercial activities for assigned geographies, establish relationships with customers, and ensure a successful launch of Axsome’s current and future product pipeline. This role is virtual-based, covering the Central Time Zone, and requires access to customers through digital channels and engagement. The role reports to the Digital Regional Business Director.

Responsibilities

• Engage with customers virtually through digital channels
• Develop a comprehensive and effective territory business plan aimed at achieving and exceeding quarterly and annual goals
• Promote Axsome products within approved labeling in a comprehensive, fair, and ethical manner that is consistent with guidelines
• Develop strong customer relationships by understanding the customer’s needs
• Serve as a resource/consultant to customers and staff regarding payer policies and processes (eligibility and benefit verification, prior-authorization, and appeals/denials)
• Maximize use of marketing resources to maintain and develop customer relationships to grow prescribing confidence
• Communicate territory activity accurately and timely as directed by management
• Provide feedback to sales, leadership, marketing, and internal departments about environment and results
• Complete training classes
• Complete administrative duties accurately and timely
• Manage efforts within the assigned promotional budget
• Collaborate across all corporate functions
• Ensure timely access for patients through patient services and savings programs
• Additional responsibilities as assigned

Qualifications

• Bachelor’s degree from an accredited college or university
• Minimum of 2 years of field or virtual customer experience and/or account management or equivalent experience
• Demonstrated experience delivering results in a quota/goal driven environment
• Ability to master and communicate technical specifications
• Pharmaceutical, biotech, or medical marketing/sales experience preferred but not required
• Experience strategizing within cross-functional teams
• Proven ability to manage multiple tasks concurrently under timelines
• Comfort with uncertainty and high expectations
• Patient support services experience a plus
• Strong digital marketing aptitude
• Strong interpersonal, presentation, and communication skills

Skills

• Digital engagement and virtual customer relationship management
• Territory planning and performance tracking
• Payer policies and processes navigation
• Cross-functional collaboration and communication

Education

• Bachelor’s degree from an accredited college or university

Additional Requirements

• Remote role requiring CST hours