Digital Specialty Account Manager, Auvelity (Ohio Valley Region)

Role Summary

Digital Specialty Account Manager (DSAM) to execute commercial activities for assigned geographies, establish relationships with customers, and ensure a successful launch of Axsome’s current and future product pipeline. This role is virtual-based, covers the Eastern Time Zones, and requires engaging customers through digital channels. The DSAM will be a disease category expert and product champion, provide account management support, and analyze the local landscape to assess stakeholders and marketplace trends. Reports to the Digital Regional Business Director.

Responsibilities

• Engage with customers virtually through digital channels
• Develop a comprehensive territory business plan to achieve and exceed quarterly and annual goals
• Promote Axsome products within approved labeling in a compliant, ethical manner
• Develop strong customer relationships by understanding customer needs
• Serve as a resource regarding payer policies and processes (eligibility, benefit verification, prior-authorization, appeals/denials)
• Maximize use of marketing resources to grow customer confidence to prescribe Axsome medications
• Communicate territory activity accurately and timely as directed by management
• Provide feedback to sales, leadership, marketing, and internal departments on changes and results
• Complete all training classes
• Complete administrative duties accurately and timely
• Manage efforts within the promotional budget
• Collaborate across all corporate functions
• Ensure timely access for patients through patient services and savings programs
• Additional responsibilities as assigned

Qualifications

• Bachelor’s degree from an accredited college or university
• Minimum of 2 years of field or virtual customer experience and/or account management or equivalent experience
• Demonstrated ability to achieve results in a quota/goal-driven environment
• Ability to master and communicate technical specifications
• Pharmaceutical/biotech/medical marketing or sales experience is preferred but not required
• Experience strategizing within cross-functional teams to achieve business goals
• Proven ability to manage multiple tasks concurrently under tight timelines
• Comfort with uncertainty and high expectations
• Patient support services experience a plus
• Strong digital marketing aptitude
• Strong interpersonal, presentation, and communication skills

Skills

• Digital channels and virtual engagement
• Territory planning and account management
• Payer policy navigation (eligibility, prior authorization, appeals/denials)
• Cross-functional collaboration
• Communication and presentation

Education

• Bachelor’s degree from an accredited college or university

Additional Requirements

• Remote-based role covering Eastern Time Zones; EST/EDT hours