Digital Specialty Account Manager, Auvelity (Atlantic Coast Region)

Role Summary

Digital Specialty Account Manager (DSAM) to execute commercial activities for assigned geographies, establish relationships with customers, and ensure a successful launch of Axsome’s current and future product pipeline. This role is virtual-based, requires gaining access to customers through digital channels and engagement, and covers the Eastern Time Zones with EST/EDT hours.

Responsibilities

• Engage with customers virtually through digital channels
• Develop a comprehensive and effective territory business plan aimed at achieving and exceeding quarterly and annual goals established by commercial leadership
• Promote Axsome products within approved labeling in a comprehensive, fair, and ethical manner consistent with guidelines
• Develop strong customer relationships by understanding the customer’s needs
• Serve as a resource/consultant to customers and staff regarding payer policies and processes (eligibility and benefit verification, prior-authorization, and appeals/denials)
• Maximize use of marketing resources to grow customer confidence to prescribe Axsome medications for appropriate patients
• Communicate territory activity accurately and timely as directed by management
• Provide feedback to sales, marketing, and other internal departments about changes in environment and results
• Complete training classes
• Complete administrative duties accurately and timely
• Manage efforts within assigned promotional budget
• Collaborate across all corporate functions
• Ensure timely access for patients through patient services and savings programs
• Additional responsibilities as assigned

Qualifications

• Bachelor’s degree from an accredited college or university
• Minimum of 2 years of field or virtual customer experience and/or account management or equivalent experience
• Demonstrated experience delivering results in a quota/goal driven environment
• Demonstrated ability to master and communicate technical specifications
• Previous pharmaceutical/biotech/medical marketing or sales experience is preferred but not required
• Experience strategizing within cross-functional teams to achieve business goals
• Proven ability to manage multiple tasks concurrently under aggressive timelines
• Comfort with uncertainty and high expectations
• Patient support services experience a plus
• Strong digital marketing aptitude
• Strong interpersonal, presentation, and communication skills

Skills

• Digital engagement and virtual account management
• Territory planning and execution
• Relationship management with customers and stakeholders
• Payer policy navigation and eligibility processes
• Cross-functional collaboration
• Effective communication and presentation abilities

Education

• Bachelor’s degree from an accredited college or university

Additional Requirements

• Remote/EST/EDT hours compliance
• Access to necessary digital channels and platforms for virtual engagement