Device Support Specialist- Dallas

Role: Field-based Device Support Specialist supporting oncology patients using Tumor Treating Fields (TTFields) therapy. Primary objectives include educating patients and caregivers on therapy, providing ongoing coaching, troubleshooting equipment issues, and supporting clinical trial participants. Responsibilities encompass in-home and virtual visits for education, technical support, data collection, and equipment maintenance, with a focus on patient-centered care and therapy adherence. Requirements: Associate’s degree with 2-3 years or bachelor’s with 1-2 years relevant experience; strong emotional intelligence; proficiency in basic computer skills; valid driver’s license; ability to travel approximately 60% of the time, including overnight stays; ability to lift up to 50 pounds. Preferred qualifications include experience with oncology or clinical patient-facing roles, and familiarity with tools like Concur and SAP. High-value specifics: support of oncology patients on TTFields therapy, supporting clinical trial participants, field-based role requiring frequent travel within an assigned territory, and focus on patient education, technical troubleshooting, and adherence support. Collaboration involves working closely with Territory Managers and cross-functional partners. Work setup is primarily field-based in Dallas, with travel and flexible hours to meet patient needs.