Delivery Operations Head- Vaccines

Role Summary

Delivery Operations Head – Vaccines based in Morristown, NJ, leads the product operations function to embed operational excellence into vaccine delivery, manage cross-functional partnerships, and ensure timely, compliant, and cost-effective vaccine supply. The role drives end-to-end process optimization, scalability for complex product launches, and governance across multiple business units to support substantial annual revenue.

Responsibilities

• Leadership & Team Management
  • Lead and develop a team of 7 employees, fostering a culture of accountability, collaboration, and continuous improvement.
  • Set clear goals, monitor performance, and provide coaching to ensure team success.
• Operational Strategy & Execution
  • Collaborate with franchise teams to embed operational excellence into brand value propositions for Public, Retail, Health systems, and Independent segments.
  • Define and implement enterprise-wide operational strategies to ensure timely, compliant, and cost-effective vaccine supply across all distribution channels, balancing financial stewardship with quality and regulatory requirements.
  • Lead and influence cross-functional teams to deliver innovative, scalable solutions that address current challenges and future needs, aligned with objectives, expectations, and budget.
  • Drive end-to-end process optimization and operational scalability to enable sustainable growth and support complex product launches in a dynamic, regulated environment.
  • Establish and enforce accountability frameworks across business units, integrating fiscal responsibility into decision-making to ensure budget adherence, cost optimization, and risk mitigation under tight timelines.
• Cross-Functional Collaboration
  • Forge strategic partnerships with Industrial Affairs, Brand Marketing, Sales, Customer Service, North America Distribution, Finance, and Executive Leadership to align plans with priorities and compliance.
  • Serve as the primary operational liaison to commercial teams, driving seamless execution across functions.
  • Establish governance frameworks clarifying roles, responsibilities, and decision-making authority.
  • Navigate interdependencies between supply chain, commercial, and financial functions to mitigate risk and deliver on time-sensitive commitments.
• Supply Assurance
  • Ensure uninterrupted product availability across all vaccine portfolios by identifying risks, contingencies, and mitigation strategies.
  • Oversee integrated inventory planning, demand forecasting, and distribution strategies balancing global constraints and compliance.
  • Establish accountability frameworks for cross-functional teams ensuring transparency in decision-making and alignment with objectives.
  • Drive scenario planning and risk modeling to anticipate disruptions and maintain resilience across supply networks.
• Governance & Reporting
  • Develop and maintain KPIs to monitor operational performance and supply chain health.
  • Provide regular updates to senior leadership on status, risks, and mitigation plans.

Qualifications

• Required: Bachelor‚Äôs degree in business, supply chain, or related field; advanced degree preferred.
• Required: 10+ years of experience in operations, supply chain, or related roles, preferably in pharmaceuticals or vaccines.
• Required: Minimum of 5 years of progressive leadership/people management experience.
• Required: Experience with global supply chain and manufacturing groups.
• Required: Proven leadership experience managing teams and driving cross-functional initiatives.
• Required: Strong analytical, strategic thinking, and problem-solving skills with experience developing operational value propositions for end customers.
• Required: Excellent communication and stakeholder management abilities.
• Required: Up to 30% travel may be required.
• Preferred: Strategic thinking; leadership; collaboration; analytical skills; adaptability; communication; problem-solving.

Education

• Bachelor‚Äôs degree in business, supply chain, or related field; advanced degree preferred.

Additional Requirements

• Up to 30% business travel may be required.