Delivery and Operations Product Lead – Global Patient Safety

Responsibilities:
- Lead implementation, operational support, and improvements for Global Patient Safety technology products while guiding Product Analysts and other Delivery & Operations team members.
- Intake, assess, prioritize, and validate domain-specific needs/requirements; partner with BSPs to align technology roadmaps and product priorities.
- Act tactically and think strategically to influence, guide, and mentor individuals and team.
- Own end-to-end automating reporting solution; standardize report templates, ensure validated linkages to source data, and automate submission-readiness checks.
- Harmonize narratives, data structures, and formatting rules to improve report consistency across markets and ensure scientific/regulatory compliance.
- Build relationships with leaders, partners, and stakeholders to clarify and negotiate demands and solutions.
- Identify resourcing needs; oversee internal and vendor delivery; manage service vendor associates supporting product.
- Lead steering committee meetings, working groups, system change requests, issue management, and release management for upgrades.
- Ensure completion of project deliverables; oversee Product Analysts, Business Analysts, and applicable team members.
- Own end-to-end product management, including individual project execution oversight and capability-roadmap planning.
- Partner with Enterprise IT to customize service offerings to meet Global Development needs.
- Track quantifiable value delivered vs. plan and prepare consolidated operational reports summarizing savings.
- Provide oversight, quality assurance, and escalation point for products in team scope.

Qualifications/Skills:
- Bachelor’s degree in a related field.
- 10+ years relevant experience, including product owner experience for Global Patient Safety technology solutions (e.g., Argus).
- Experience with end-to-end GxP implementations (requirements through IQ/PQ execution).
- Knowledge of IT Service Management Framework and ITIL v3x.
- Knowledge of SDLC; agile methodologies/tools (e.g., Jira, Confluence).
- Strong technology project, stakeholder, and budget management; collaboration skills.
- Experience motivating/building teams; fostering process improvement.
- Experience with end-to-end product launches or shutdowns across multiple teams.
- Experience hiring, supervising, managing, and mentoring.
- Excellent communication; ability to indirectly influence with tailored messages.
- Ability to analyze business challenges and present technology solutions.
- Knowledge of pharmaceutical Global Development capabilities/processes/systems (e.g., Global Patient Safety, Regulatory Affairs, Clinical Quality).

Application Instructions:
- Apply now.