Dedicated Case Coordinator Texas West

Role: Patient Access Coordinator specializing in Inflammation and Immunology, managing end-to-end patient case support for reimbursement and access. Responsibilities: own and advance patient cases from enrollment to post-fill follow-up, act as primary contact for patients and providers regarding coverage status, conduct benefits investigations, facilitate prior authorizations, coordinate appointments and assessments, administer copay and interim care programs, and manage prescription fulfillment. Ensure compliance with safety reporting, system accuracy, and communication standards. Qualifications: B.S./B.A. with 8+ years pharma or related experience in customer-facing roles; minimum 6 months experience with Polaris or similar CRM on access/reimbursement; proficiency in benefits verification, prior authorization, copay programs, and patient communication. High-Value: focus on specialty medicines in immunology, with extensive use of Polaris system, handling complex reimbursement pathways, and supporting patient journeys across various access programs. Work setup: remote from the Central time zone, with approximately 10-20% travel. The role emphasizes cross-functional collaboration, compliance, and detailed case management to optimize patient access in a specialty pharma context.