Dedicated Case Coordinator Pennsylvania

Role: Field-based Patient Access Coordinator supporting inflammation and immunology therapies, owning end-to-end case management from enrollment to post-fill follow-up. Responsibilities: serve as primary contact for patients and providers on reimbursement, access, and coverage issues; conduct benefits investigation, prior authorization, appeals, and coordinate assessments; administer copay and interim care programs; triage prescriptions and follow-up post-distribution; manage case documentation in Polaris system; ensure compliance with safety and regulatory standards; collaborate cross-functionally with internal teams and external vendors. Requirements: B.S. or B.A.; 8+ years in pharmaceutical or related customer-facing roles; minimum 6 months experience with access/reimbursement and Polaris CRM; proficiency in benefits verification, prior authorization, copay programs, and specialty medication processes; strong communication, organizational, and ethical standards. Preferred: HUB experience, familiarity with Kite works, Docusign, and third-party vendor coordination; knowledge of both pharmacy benefit and medical coverage pathways. High-Value: Support for biologics or specialty injectables in post-market stage, with focus on patient financial navigation and access pathways. Work setup: remote with ~10-20% travel; based in Eastern Time Zone.