Dedicated Case Coordinator Ohio Valley

Role: Field-based Case Coordinator supporting patient access and reimbursement for inflammation and immunology therapeutics, owning full case management from enrollment to follow-up. Responsibilities: serve as primary contact for patients, caregivers, and healthcare providers; conduct benefits investigation, prior authorization, appeals, and benefits verification; coordinate appointments, assessments, and interim care programs; manage prescriptions and copay support; document case progress and ensure compliance with safety reporting. Requirements: B.S. or B.A., 8+ years pharmaceutical experience, including a minimum of 6 months in access/reimbursement roles with Polaris CRM system; proficiency in benefit verification, prior authorization, copay programs, and patient communication; strong organizational, documentation, and cross-functional collaboration skills. Preferred: experience with HUBs, encrypted email platforms (e.g., Kite works), Docusign, third-party vendors, and specialty pharmacy logistics; knowledge of pharmacy benefit and medical coverage pathways. High-Value: extensive patient journey ownership, reimbursement expertise, regulatory and compliance adherence, and remote work setup with 10-20% travel. The role requires excellent communication, relationship-building, and critical thinking skills in a specialized patient access environment.